Job Summary
Join our team as a Dental Hygiene Coordinator! Are you a warm, organized, and detail-oriented person with a passion for helping others and making their day? We're looking for a Hygiene Coordinator to join our front office reception team at Soundview Family Dental! In our practice, the Hygiene Coordinator "owns" the hygiene schedule and is responsible for all things related to that. It will be your job to be the warm and friendly "face" of the practice; to properly schedule hygiene appointments; to fill cancelations; confirm appointments; and gather and store patient insurance and demographic information.
Duties
- Schedule and manage hygiene appointments to keep the hygiene schedule full
- Confirm patient appointments in advance and cancel and fill unconfirmed appointments
- Use digital platform to collect patient insurance and demographic information, reviewing information to ensure accuracy
- Work with our insurance verification team to ensure basic insurance eligibility and follow up on eligibility fails, before the appointment time
- Answer and direct incoming calls with a friendly and professional attitude
- Greet patients upon arrival, making them feel comfortable
- Collect copays and efficiently check patients in and out
- Coordinate with team members to ensure smooth office operations and VIP patient experiences
Qualifications
- Experience with scheduling and patient management in a dental office
- Demonstrated drive to "own" the hygiene schedule and keep it full so our hygiene team stays busy
- Strong communication and customer service skills
- Ability to manage multiple communication channels, including phone, text, email, and automated confirmations
- Ability to multitask and follow through in a fast-paced environment
- Team player who supports team goals and gets along well with others
- Proficiency with Dentrix preferred, but not required
Hours
- Office is open Mondays to Thursdays
- Mondays and Tuesdays 8 to 5
- Wednesdays and Thursdays 7 to 4
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 38 – 40 per week
Benefits:
401(k)
401(k) matching 4%
Dental insurance
Health insurance
Paid time off
Ability to Commute:
Edmonds, WA 98020 (Required)
Work Location: In person
