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POSITION SUMMARY
Customer Service/Claims Administration, bilingual Spanish - Bellingham, WA
The Customer Service/ Eligibility and Claims Representative will be the first point of contact for the customer/member. Under the general direction and daily supervision of the claims department manager and eligibility department manager, the Customer Service Representative will handle member communications via phone, fax, web, or other methods. The representative will primarily handle inbound phones via our call center, entering and processing claims communications in our database system. The representative will be able to interface with members and providers in all aspects of assisting member and providers with their benefit questions.
QUALIFICATIONS / REQUIREMENTS
High School diploma or GED equivalent.
Experience in call center setting, is preferred
Experience in healthcare customer service, is preferred
Bi-lingual Spanish is highly preferred
Excellent interpersonal skills; must have a positive and upbeat attitude.
Must have excellent computer skills and be able to navigate windows and database systems efficiently.
Must be a hard worker, self-starter and problem solver
Demonstrated excellence in organization and time management skills; be able to perform multiple tasks.
Exceptional phone and customer service skills.
Must be able to function well in a team environment.
PART TIME HOURS BETWEEN: (25-30 per week)
7:00 AM - 4:30 PM (M-F)
COMPANY OVERVIEW
"At C.A.S. our primary goal is to provide high quality alternative insurance benefits to businesses in the Pacific Northwest Region. While becoming an innovative leader in assisting businesses, professional and public entities, in finding solutions for risk management problems. C.A.S. believes that clients should be represented in the marketplace by an independent voice that can provide a full service approach to building benefit plans."
C.A.S. was founded in 1999 to help employers control the rising cost in health care and provide affordable health care. C.A.S. is the leading third party administrator in the Pacific Northwest and has helped hundreds of employers obtain this goal.
Our Primary goal at C.A.S. is to provide services that allow you to focus on your core business, thus making you and your company more profitable. C.A.S. believes that there are three major components in servicing our clients; customer service, efficient and accurate claims adjudication and the implementation of future technologies.