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Create the future with us. Comcast is hiring for Technical Customer Support Associates! We are offering benefits to employees on their first day of employment! The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team! Your main responsibility will be to facilitate positive interactions with our customers! You will be responsible for providing support to the Comcast field technicians serving residential customers. You will work with moderate supervision/guidance and accountable for individual results and individual impact on team.
Please note that this is not a remote position and will require you to be in our office for your shifts.
-Interact with technicians via phone and task messaging to answer questions and provide information.
-Add, change or reorder customer equipment, reboot remote equipment, and create work order and task code modifications in the biller system, confirm billing changes with customer, as needed.
-Accurately disposition call and/or task reasons and resolutions, utilizing appropriate dispositioning tool.
-Complete basic order modification and troubleshooting with field technicians on all product lines.
-Recognize escalation points to ensure efficient and outstanding customer service.
-Support real-time service verification, ensuring quality levels, using internal tools.
-Support field technician activations and troubleshooting by utilizing department tools and systems as well as field tools. Provide education to field technicians on effective use of field tools to enable self- service.
-Use active listening skills to ensure mutual understanding and effective communication of information.
-Represent the Company in a positive, professional manner. Minimize need for further escalation.
-Utilize ability to analyze, solve problems, and receive feedback, to adjust tactics in a fast moving environment.
-Meet or exceed established goals and performance metrics.
-Successfully complete required training with expected timeframes.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
AMAZING BENEFITS THAT START ON DAY ONE OF EMPLOYMENT:
-Paid training, as well as opportunities for promotion, relocation and advancement within the company
-Medical, dental, vision, 401k, etc. (Benefits start on first day of employment)
-Paid Time Off- Paid Vacation, Flex Time, and Floating Holidays
-Paid Courtesy Services (Cable, High Speed Internet, and reduced prices on Comcast Digital Voice, OnDemand and Home Security.
-A high school diploma or equivalent is required
-Generally, requires 0-2 years related experience
Comcast brings together the best in media and technology. We drive innovation to create the worldâs best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.