Northwest Regional Council (NWRC) is a multipurpose human services agency that relies on high performing employees to provide the best possible community-based supports for adult citizens, people with disabilities, and people affected by complex, chronic health conditions. We are seeking an IT Specialist to join our growing team!
JOIN US: NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from diverse backgrounds and perspectives to apply and help shape the future of NWRC. NWRC will make reasonable accommodation upon request for those individuals with disabilities.
TO APPLY: Obtain required application materials from http://www.nwrcwa.org/employment/ or by contacting Human Resources at (360) 676-6749. Please submit all application materials, a cover letter and resume to Careers@NWRCWA.org, or by visiting our offices.
TYPE OF POSITION: Full-time, permanent, non-exempt
LOCATION: This position provides onsite support at both our Bellingham (Whatcom County) and Mount Vernon (Skagit County) offices.
CLOSES: This position is open until filled. First consideration will be given to materials submitted by Monday, March 18th at 5pm.
10-STEP PAY RANGE: $29.28 – $38.20 hourly
BENEFITS:
100% Employer paid Medical, Dental, Vision for Employee & Dependents, with multiple plan options, including voluntary medical buy-up options
Washington State Public Employees Retirement System (PERS 2 or PERS 3)
100% Employer paid Employee Assistance Program (EAP) for employee & dependents
Life and Long-term Disability insurance, including voluntary buy-up options
Vacation Leave, accrued at 8hrs/month & increasing with longevity
Sick Leave, accrued at 8hrs/month
12 Paid Holidays Annually
3 Paid Wellness Days Annually
Voluntary Flex Spending Plans for health and/or child/elder care
Voluntary Deferred Compensation Program: Pre-Tax and Post-Tax Options
Alternative Work Schedules may be available after the trial service period
Hybrid Work Environment
Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.
JOB SUMMARY: The IT Specialist is responsible for providing various forms of computer-related technical assistance, improving agency efficiency through use of technology, reducing downtime, and implementing and maintaining security protocols. The IT Specialist installs, moves, and maintains hardware and software, configures and/or programs system features and functions, diagnoses problems and determines corrective action, makes procurement recommendations, and trains agency staff. Under direction, may perform a wide variety of tasks requiring regular innovative problem-solving within broadly stated and non-specific guidelines. Works independently with consultation and oversight from Administrative Manager and Network Administrator.
QUALIFICATIONS:
An equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the work may be considered.
Education/Experience:
Bachelor’s degree in computer science, information systems, or related field; AND one year of experience in IT related support staff function: OR
AA or AAS in a technical discipline: and three years’ experience in IT related support staff function
Proficiency with contemporary Microsoft Windows Professional operating systems and Microsoft Office Professional Plus software suite required.
Basic experience dealing with Internet connectivity, troubleshooting, security, and Transmission Control Protocol/Internet Protocol (TCP/IP) addressing and routing is preferred.
Knowledge, Skills, and Abilities:
Current knowledge of communication technology (e.g. Apple iOS), Microsoft technologies (e.g. Windows Server, Active Directory, Microsoft 365, and Group Policy), VPN, Windows Operating System, cloud technology and industry standard methods for deploying hardware and software.
Knowledge of database management systems to include installing and maintaining applications, improving system performance, troubleshooting, and security.
Strong knowledge and skills in using and directing use of technology support systems such as Help Desk Software.
Strong knowledge and skill in security incident response and management, anti-virus programs, disaster recovery protocols.
Strong written and verbal communication and interpersonal skills to establish and maintain effective working relationships.
Maintains the absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed while working with staff.
Maintain technology skills and knowledge in a rapidly changing environment; including complexity generated by increased compliance and security requirements.
Organize, prioritize, and coordinate work assignments, work effectively in a multi-task environment.
Consistently apply sound judgement to identify, analyze, and correct hardware, and software user problems and make reasoned decisions within the scope of knowledge and authority or refer to the appropriate person.
Read and interpret instruction manuals and troubleshoot and solve hardware and software problems.
Create, maintain, and review detailed systems information and documents.
Ability and willingness to support an environment that advocates and creates a sense of belonging for individuals of all ethnicities, genders, ages, and backgrounds.
Demonstrates ability to maintain constructive relationships and lead by example.
Demonstrates an ability to engage with communities of color, people with disabilities, LGBTQIA+, and other marginalized communities.
Demonstrates an understanding of institutional barriers to services.
Licenses/Certificates/Special Requirements:
Must have a valid Washington State driver's license, a vehicle available for work-related travel, and appropriate liability insurance.
Microsoft Certified Professional (MCP) or SQL certification (within previous 2 years) preferred.
At least one hardware certification (e.g., ComTIA A+): preferred.
New employees are required to provide proof of vaccination against COVID-19 as a condition of employment.
SELECTION PROCESS: After reviewing the applications, NWRC will contact the most qualified candidates to participate in a selection process consisting of job-related selection exercises. NWRC will make reasonable accommodation upon request for those individuals with disabilities
