Dick's Towing is a fast-paced, family-owned and operated towing company committed to serving our community with professionalism and efficiency. We're seeking a reliable and customer-focused towing release clerk to join our team at the Everett office, serving as the primary point of contact for customers retrieving their vehicles.
The towing release clerk is responsible for handling vehicle releases, processing payments, verifying ownership, and maintaining accurate records. The role requires strong customer service skills, attention to detail, and the ability to remain calm under pressure.
Key Responsibilities:
-Greet and assist customers in a professional and courteous manner
-Verify Documentation for vehicle releases
-Process payments accurately
-Answer phones, provide information, and route calls as needed
-Maintain accurate records
-Coordinate with drivers, dispatchers, and law enforcement when necessary
-Maintain a clean and organized front office area
-Ensure compliance with company policies and state/local regulations
Qualifications:
-Prior experience in customer service, clerical, or office work preferred
-Comfortable using computers and standard office equipment
-Excellent communication and interpersonal skills
-Ability to stay calm and professional in difficult situations
-Reliable, punctual, and able to work independently
-Schedule & Pay:
-Monday-Friday 0800-1700
-Competitive hourly pay based on experience
-PTO, health benefits, and 401 (k)
How to apply:
Submit an online application at www.dicks-towing.com/careers/
