R&R Heating & Air Conditioning would like another well-organized, detail-oriented professional to join the team. If you are looking for a rewarding career in a fast-paced environment with customer interaction, at a company that values its team members, then look no further!
Committed to Total Customer Satisfaction, our Dispatchers control the schedule to ensure a smooth and efficient flow. You will be in constant contact with the service team and other departments. R&R is looking for someone who has attention to detail and can represent themselves professionally on the phone.
Some of the job functions:
- Schedule and coordinate all demand service calls as calls are received.
- Respond to all e-mails and phone messages in a timely manner.
- Create work orders for all service calls.
- Quote pricing to customers, order parts, track all parts ordered and inform customers of the status of pending parts and schedule as parts are received.
- Evaluate workload and schedule service work in a way that best utilizes manpower and maximizes profits.
- Resolve customer issues and complaints to ensure customer satisfaction.
- Must be able to multitask phone calls, and emails while keeping a neat and organized work area.
- Various other administrative duties, scanning, copying ect
- Must be able to pass a background check
What we offer:
-Medical (company pays 80%of medical premium for individuals), Dental, Vision after 90-days
-Employee Referral Program
-6 Paid Holidays
-Profit-sharing after 1 year
-1 week paid vacation after 1 year
-Discounts on products and services
-Team Apparel
-Paddleboards and other fun items that you or your family can check out
- VR Training
- Part-time teachers and experts to help you along your career path
Qualifications:
- Any experience with answering phones is a plus, but if you are the right person we will train.
- High school education or equivalent
- Strong proficiency in Microsoft Excel, Word, and Outlook
- Effective telephone and administrative skills
