Vacancy expired!
DescriptionCloses: March 2, 2023Salary: $20.64 per hour starting wage, with regular increases to $30.42 per hour.Job Description We are currently hiring Customer Service representatives capable of working in an Avista Contact Center or in a hybrid setting (combination of remote and in office days) in order to provide the highest level of customer service. Candidates should feel comfortable speaking to customers on the phone, embrace technology with open arms, and enjoy learning new systems. This role is not ideal for individuals who are unable to work independently, get flustered with new tasks (especially when it comes to technology), or get stressed easily.Do you enjoy the thought of working from home? A quiet home working space that is free of distractions to conduct business is essential. If you elect to work in a hybrid setting, you must have or acquire high speed internet prior to your hire date. A DSL connection is inadequate for our systems. The minimum internet speed we can accommodate is 20Mbps download, and 5Mbps upload.Avista's culture engages all employees, providing many opportunities. Your professional growth and development matter to us. At Avista, employees work cooperatively, decisively, and strategically. We are guided by the simple principle: do what is right in a manner that is fair and worthy of trust. Avista Customer Service Representatives are the first point of contact and own the customer experience from start to finish. Our employees thrive in a fast paced and dynamic environment.What’s in it for you?The starting pay is $20.64 per hour with regular increases to $30.42 over 36 months if employees are meeting performance expectations. Employees are also eligible for an incentive opportunity up to 7% of base pay subject to all terms and conditions of the annual incentive plan.
Generous benefits including medical, dental, vision, One Leave paid time off plan, paid holidays, personal holidays, paid parental leave, life and AD&D insurance, 401(k) Plan and Roth, tuition reimbursement, identity theft projection, pet insurance and more.
Supportive team environment with opportunities for advancement.
Industry stability and innovative company culture.
About the CSR Position The CSR positions are guaranteed a minimum of 20 hours per week up to 40 hours per week as call volumes fluctuate and business needs change. The hours of the contact center are Monday-Friday, 7:00am-7:00pm and Saturday 9:00am-5:00pm CSR schedules change weekly with a 3-week notice, so flexibility is important. CSRs have the ability to swap shifts, allowing them to pick up or give away hours. Must be able to be consistently scheduled for 35-40 hours a week for the first twelve (12) weeks of paid training.These positions are located at the Spokane Avista Contact Center: 14523 E Trent, Spokane Valley, WA 99216. You must live within 1 hour of this location.Requirements Must be able to participate in on-site assessments and virtual interviewsQualified Candidates will have:The ability to work any shift as schedules will rotate weekly with a 3-week notice. Contact Center hours are Mon-Fri from 7:00am - 7:00pm and Sat 9:00am - 5:00pm. Flexibility is important.
The ability to work an average of 30 hours per week (guaranteed 20 hours per week), however hours will fluctuate based on business need. May work up to 40 hours per week, but full-time hours are not guaranteed.
Must be able to be consistently scheduled for 35-40 hours a week for the first (12) twelve weeks of paid training.
Superior customer service skills. The best Customer Service Representatives take pride in a job well done and see a task through to the finish.
Compassion, empathy and composure under pressure.
Tech savvy with the ability to navigate multiple open tabs, systems and complex processes.
Basic math skills and proficiency in a Windows environment are necessary.
Bilingual skills are a plus.
Military experience may be translatable.
The flexibility and ability to assist customers after hours for any unplanned outage events.
Successful applicants will have the opportunity to work in a hybrid setting (combination of remote and in office days) when certain qualifications are met. Note: Applicants must be able to report to their assigned office for planned or unplanned business purposes within one hour.To ApplyComplete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".BenefitsAt Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.Pre-employment screening requirementsEmployment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.Avista’s Commitment to Equal Opportunity and Affirmative Action Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment, Affirmative Action efforts, and Equity, Inclusion and Diversity. We strongly encourage applications from women, people of color, people with disabilities, protected veterans, and all others. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.Equity and diversity in our workplace is important to us. Please view Equal Employment Opportunity Posters provided by OFCCP here (https://www.dol.gov/agencies/ofccp/posters) . Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
