Duties and Responsibilities
Process ticket sales and Will Call tickets for events
Ability to deal tactfully, helpfully and professionally with the public to provide event information and accurately complete ticket transactions
Answer the box office phone line and provide accurate information concerning events, tickets and schedules of upcoming events
Familiarize self with the different venue layouts
Assist with the restocking of box office supplies
Handle cash and credit card transactions responsibly and accurately; ability to count back cash and give appropriate change
Maintain accurate ticket transaction records; verify beginning and ending cash drawer balance
Follow physical safety procedures and report deficiencies to supervisors
Follow all policies and procedures for Box Office operations
Perform clerical functions to support Box Office operations
Provide support to managers and supervisors as needed within the Box Office
Minimum QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
English language fluency, written and verbal, required
Must be 18+ years old to apply
Evening, weekends and holidays work availability; no minimum number of hours per week is promised
Ability to be at the assigned work location at the scheduled time
Ability to meet high standard of cleanliness and appearance
Ability to work independently or with a team
Education and/or Experience
High school diploma/GED
Preferred experience working with Ticketmaster ticketing or other ticketing system; as well as office equipment such as copiers, computer/keyboard, telephone, and ticket printers
Experience in a direct customer service role preferred
Experience in a cash-handling role preferred
Skill and Abilities
Ability to pass a required background check
Organizational skills required to maintain transaction records
Computer competency required to search availability of tickets and complete transactions
Other Qualifications
Must have reliable transportation to and from work, including late evening and weekend hours
Physical and Environmental Requirements
Position requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, money, and receipts
Position also requires the ability to lift and/or move up to 25 pounds
Work Environment
The noise level in the work environment is usually moderate, however, during events, the noise level may be loud
Position is exposed to fumes or airborne particles
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
Compensation
Hourly Rate: $17 per hour
Overtime: time plus one half paid for weekly hours over 40
Sick leave paid in accordance with Washington state law.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
