As a Licensed Practical Nurse (LPN), you'll support specialty referral management for military healthcare beneficiaries. This referral-focused position puts your nursing knowledge, clinical judgment, and healthcare coordination skills to work supporting patients throughout the specialty referral process.You'll review clinical information, process specialty care referrals, resolve discrepancies, and communicate with patients regarding their referral status. Working within a centralized healthcare services environment, you'll use MHS GENESIS and other military healthcare systems to coordinate referral services and support timely access to care.Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Pacific Time, excluding federal holidays. Overtime may be required.Key ResponsibilitiesProcess, review, and disposition specialty care referrals in accordance with established procedures and healthcare guidelines.Research clinical histories, chart notes, claims, and supporting documentation to evaluate and resolve referral requests.Identify and correct referral processing errors, request additional clinical documentation, and close expired referrals as directed.Use MHS GENESIS secure messaging and other healthcare systems to document, track, and manage referral activity.Respond to patient inquiries regarding referral status, conduct outbound calls, and resolve referral-related concerns.Maintain accurate records, protect patient information, and follow applicable healthcare privacy and quality standards.
