Vacancy expired!
This position is the primary point of contact for our customers, ensuring their needs are met efficiently and professionally. You will handle inquiries, orders, and complaints, providing exceptional service and building strong relationships. Your role is crucial in maintaining customer satisfaction and contributing to the overall success of our manufacturing plant, which specializes in plastic bag production through extrusion processes.Description:
Use ERP system to enter customer purchase orders to produce order for scheduling
Provide pricing for all customer quotes and orders
Develop and foster relationships with customers
Work directly with sales reps and management to achieve sales goals.
Manage and grow existing customer house accounts
Manage customer requests regarding order status, returns and complaints
Maintain customer stock inventory with min max program
Create documents/reports regarding issues, orders, pricing, and sales.
Coordinate issue resolution between customer and appropriate internal members (plant, shipping, accounting).
Hold new order meeting to provide correct information on new order
Scan and file customer purchase orders in ERP system
Additional Skills & Qualifications:
MUST HAVE KNOWLEDGE OF ERP & SALESFORCE
1-2 Years Food+Bev/ Distribution/Manufacturing exp
High school diploma or its equivalent
1-2 years of experience in customer service
Excellent verbal/written communication skills
Preferred Qualifications:
Proficiency in Microsoft Office 365-word processing and spreadsheet application
Ability to work both independently and as a team member
Strong communication and customer service skills
Demonstrate ability to learn quickly and function well in a fast paced, high-pressure environment
Work Environment:Office EnvironmentMonday-Friday 7 AM - 3:30 PMInteraction with colleagues and customers in person, over the phone and via email.Benefits:Available after 60 days of employment - includes 401k + match after 90 daysWe reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:Medical, Dental & Vision401(k)/RothBasic/Supplemental Life & AD&DShort and long-term disabilityHSA & DCFSATransportation benefitsEmployee Assistance ProgramCompany Paid Time off or State Sick Leave#prioritywestAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
