Strong commitment to delivering exceptional customer service and outcomesBachelors degree in social work, business administration, psychology, or a related field preferred or 25 years of relevant case management or social work experience.Highly organized with strong administrative, time management, and communication skillsExperience managing sensitive data, documentation, and financial transactions with accuracyEmpathetic, goal-oriented, and able to work with diverse populationsProven ability to meet performance goals and adapt to changeProficient in Microsoft Office and database systems