Mercure Newcastle George Washington Hotel Golf & Spa - Food & Beverage SupervisorWe are looking for a Food & Beverage Supervisor who is passionate about hospitality, people and creating exceptional guest experiences.This is a hands-on leadership role where you will be responsible for setting the standard for our Food & Beverage operation and inspiring the team to consistently deliver it. From breakfast in the Orangery, and dinner service in Carter & Fitch Smokehouse & Pizzeria, to busy weddings, banquets and events, you will be at the heart of the guest experience and will lead from the front.You will take real ownership of the team’s performance. A key part of the role will be constant coaching, training and development, ensuring every member of the team understands what great service looks like, has the knowledge and confidence to deliver it, and is held accountable when standards are not met.You will also have a strong commercial focus. We want our supervisors to understand that great hospitality and revenue generation go hand in hand. You will actively encourage the team to maximise every opportunity to increase Food & Beverage revenue through upselling, recommendations, promotions and outstanding service that encourages guests to spend more and return again.The role requires complete flexibility. As a Duty Manager, you will take responsibility for the entire hotel operation, including our Food & Beverage outlets, Montana Spa & Leisure Club and Golf Course. You will be the senior manager on duty, dealing confidently with guest requirements, operational challenges, emergencies and unexpected situations while ensuring the hotel continues to deliver an exceptional experience.You will be expected to:Lead, motivate, coach and hold the Food & Beverage team accountable for their performance and standards.Take ownership of continuous team training, ensuring colleagues are confident, knowledgeable and capable of delivering exceptional service.Lead by example and be prepared to get stuck in wherever the operation needs you.Drive Food & Beverage revenue by ensuring the whole team actively identifies and maximises sales opportunities.Deliver exceptional customer service across restaurant, bar, breakfast, banqueting, conferences, weddings and events.Ensure all Food & Beverage areas consistently meet Mercure and hotel brand standards.Work closely with the Kitchen team to ensure food quality, presentation and service are consistently excellent.Communicate effectively with the wider hotel team to ensure a seamless guest journey.Deal confidently and professionally with guest feedback, requests and complaints, resolving issues wherever possible.Take responsibility for the hotel as Duty Manager, overseeing the wider operation including Reception, Housekeeping, Montana Spa & Leisure Club and Golf Course.Make confident operational decisions in the absence of the General Manager.Ensure compliance with all hotel security, fire, health & safety and licensing requirements.Monitor cleanliness, maintenance and presentation throughout the operation and ensure issues are acted upon promptly.Be completely flexible to the needs of the business, including evenings, weekends, weddings, functions and busy periods.This is a role for someone who wants to make a genuine difference — to our guests, to our team and to the commercial performance of the hotel.
