Reporting to the Reservations & Revenue Manager, the Reservations Agent is responsible for effectively coordinating all hotel room requirements (group rooming lists, billing, VIP’s, special requests etc.) in accordance with established standards set out by the hotel and company. Responsibilities:Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.Follow-up on all voicemails and emails in a timely mannerResponsible for changes, cancellations, billing, upgrading, etc for all guestsResponsible for charging advance deposits, no-show fees and cancellation feesProcess and follow up on special guest requestsLiaise with Passkey to set up both call in and rooming list groupsConfirm all information entered by Passkey is accurate, discrepancies are corrected and request that cannot be honored are communicated appropriately.Working directly with all clients to handle any additions/cancellations/changes.Liaise with Conference Services team and/or group contact to ensure accuracy of rooming lists and billing instructions.Assist in providing reservation related training to applicable operational departmentsAttend precon meetings when requestedReview group resumes each week and double check VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.Perform all duties per the Reservations Daily / Weekly / Monthly checklist.Maintaining and responding to all requests received in the Reservations email address.Research and support any / all Travel Agent commission inquiriesAncillary support to the Wholesale and Business Travel team as needed   Lead by example in demonstrating high levels of guest service, teamwork and “stepping out of the box” where possibleSupport the hotel’s ongoing service and standards and philosophy.Attend monthly Marketing Department meetingRun daily reports and complete tasks, as needed, in the absence of the Revenue & Reservations ManagerOther projects and duties as assigned.WHAT IS IN IT FOR YOUCompetitive SalaryPaid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities   Rate of Pay: $26.50-28.30 per hour
