As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Service Operations Sales. You will support and partner with our Mid-Atlantic & South Solution Consulting team, Sales team, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.What you get to do in this role: The Service Ops Solution Consultant has the advanced ability to position a better together story for Service Management, Technology Operations, and DevOps solutions during sales cycles while achieving quarterly and annual sales goals for an assigned area.In this role you will:· Partner with the core sales team as the technical expert for ITOM sales, helping to drive land and expand motions with Pro and Enterprise solutions· Ideate, build and execute targeted Pipeline generation campaigns including but not limited to Webinars, Customer Labs, Customer Business Reviews, and specialized demos for ITOM solutions.· Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs· Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value· Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues· Provide feedback to product management about product enhancements that can address customer needs and provide additional value· Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team· Stay current on competitive analysis and market differentiation to fluently articulate the imperative of Service Ops and ITOM in a digital first strategy· Support events including pipeline campaigns, executive briefings, conferences, user groups, and trade shows for Service Ops
