Basic Function: Ensure the safety of guests, owners, employees, and Company property. Routinely patrol the Resort property, assuring the security of the facilities by anticipating hazards and resolving potential problems and enforcing resort rules and regulations. Must be willing to work nights and possibly weekends.
Essential Duties and Responsibilities
1. Promote and maintain positive customer relations by providing first class customer service to all owners and guests.
2. Patrol resort property checking for potential problems or hazards.
3. Check and secure all buildings as necessary.
4. Answer calls for assistance and investigate disturbances.
5. Monitor the resort area for fires.
6. Be of service to guests regarding potential problem situations they may encounter.
7. Anticipate potential problems and seek ways to prevent disruption, injuries and prohibited conduct from occurring on Company property.
8. Maintain a written log of daily shift activities.
9. Always be professional.
10. Inform people of rule infractions or violations.
11. Perform other duties as assigned.
Education and Experience
High School diploma or general education degree (GED) preferred. Previous customer service and security experience desirable.
Knowledge, Skills, and Abilities
1. Pleasant demeanor.
2. Attention to detail.
3. Strong oral and written communication skills.
4. Valid driver’s license and good driving record.
5. Ability to demonstrate sound judgment and excellent problem-solving skills.
6. Excellent interpersonal skills.
7. Ability to calmly and tactfully deal with difficult situations.
8. Ability to apply logic and common sense in carrying out detailed oral or written instructions.
9. Ability to respond to guests, owners, vendors, and co-workers in a considerate and polite manner.
Financial Responsibilities
None
External Contacts
Owners, guests, visitors, contractors, and staff.
Physical Requirements
The employee must be able to physically access all areas of the property. Stand or walk for prolonged periods of time; talk and listen. Must be able to bend from the waist, crouch, stretch, kneel, climb, twist and crawl without restrictions. Good eye-hand coordination, peripheral vision, and manual dexterity.
Job Conditions
Employees will encounter external weather conditions throughout all seasons. Weather that may be encountered, but not limited to are heat exposure [summer], snow/ice/sleet/rain [winter], heat/rain/cold weather [spring and fall]
Other Requirements
Must possess a valid Washington State Driver’s License. Ability to read, write and communicate in English. CPR/First Aid Certification (provided to employee). Report to work with a neat and clean appearance. Excellent attendance, ability to work various shifts.
