Vacancy expired!
Meet and determine eligibility of potential participants applying to receive assistance from the Energy Assistance Programand.nbsp; Accurately input all client data and vendor information in the data system for payment processing.BASIC RESPONSIBILITES:1and.nbsp;Provide excellent customer service.2and.nbsp;Interpret and explain information such as eligibility requirements, application details, program benefits, payment methods, and applicant rightsand.nbsp;.and.nbsp; 3and.nbsp;Resolve client complaints and answer client questions regarding program policies and procedures.4and.nbsp;Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy.5and.nbsp;Verify information provided by DSHS in an effort to gather all potential qualifying information pertinent to the application.6and.nbsp;Initiate procedures to grant, modify, deny, or refer applicants.7and.nbsp;Provide intake notes in each client file.8and.nbsp;Other duties as assigned.SPECIAL KNOWLEDGE, SKILLS AND ABILITIES1and.nbsp;Proficient bilingual English/Spanish verbal and written communication skills, including public speaking and training skills.2and.nbsp;Excellent people skills, including maintaining composure and calm during stressful situations, such as disciplinary and discharge actions.3and.nbsp;Demonstrated experience in an office setting: must be highly organized and self-motivated with strong computer skills and proficiency in Microsoft Office.4and.nbsp;Demonstrated ability to utilize sound judgment, work effectively and calmly under pressure and maintain high level of confidentiality.5and.nbsp;Demonstrated ability to effectively manage multiple complex projects with critical deadlines.6and.nbsp;Have exceptionally strong typing, filing, and record keeping skillsand.nbsp; Have comprehensive knowledge of industry recognized correspondence procedures.7and.nbsp;Able to demonstrate a genuine concern and respect for all cultures and diverse populations served by OICand.nbsp;WORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this joband.nbsp; Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions1and.nbsp;Frequently required to stand, walk, and sit.2and.nbsp;Frequently required to talk and hear.3and.nbsp;Occasionally required to lift up to 10 lbs.4and.nbsp;Required to drive a motor vehicle for a significant amount of time.5and.nbsp;Occasionally required to reach, push/pull, and stoop.6and.nbsp;Frequently required to use hands to finger, handle, feel or move objects, tools or controls and reach with hands and arms.7and.nbsp;Frequently exposed to seasonal weather elements, i.e., hot, dry, cold, rain and wind.8and.nbsp;Noise level in this work environment is usually quiet to moderate.ADDITIONAL CONDITIONS OF EMPLOYMENT1and.nbsp;Successfully pass a Criminal History .and.amp; Background Check.2and.nbsp;Successfully pass a pre-employment drug test.3and.nbsp;Maintain a current driver's license, required motor vehicle insurance, reliable vehicle and good driving record.4and.nbsp;Employment is conditional on CEO approval.Supervised by:.and.nbsp;Community Services DirectorPositions Supervised:.and.nbsp;NoneMinimum Qualifications:.and.nbsp;1and.nbsp;High school diploma or equivalent.2and.nbsp;2 years of experience in clerical or administrative work.3and.nbsp;2 years of experience in determining income eligibility.4. 1 year of experience in payment processing.Job Classification:.and.nbsp; Non-ExemptJob Location.and.nbsp; Yakima
