Service Advisor (Loudoun County, VA (Purcellville))

Service Advisor (Loudoun County, VA (Purcellville))

13 Jul 2020

Service Advisor (Loudoun County, VA (Purcellville))

Job Description

Salary: As determined by qualifications

Hours: Monday through Friday Full Time - 40-50 hours/week

Benefits: Full time benefits apply


Under the guidance of the President and Heavy Duty Division Manager, the successful candidate will coordinate the agency’s fleet/customer maintenance and repair to ensure overall safety compliance. This position schedules and monitors fleet and customer repairs, preventive maintenance and maintains proper vehicle records. The goal of this position is to ensure the highest level of safety for fleet and our customers. This individual must have a commitment to company's vision, mission and goals.

Essential Functions:

Coordinate, schedule and audit vehicle maintenance records to include preventative, mechanical and electrical repair to tractors, trucks and trailers

Assist in coordination of vehicle maintenance or repair with outside vendors when needed

Ensure quality, compliance and safety of the entire Road Runner fleet

Assist with maintaining a clean and safe working environment

Track vehicle warranties and recalls, and maintain corresponding documents

Track annual state inspection and emissions stickers, safety first identification and interior postings to ensure every vehicle is properly tagged in compliance with DOT regulations as applicable

Coordinate wraps installations and removals

Conduct inspections of interior and exterior of all vehicles for damage and/or repair

Monitor and manage the service process to meet deadlines

Maintain digital records to organize information related to the agency’s fleet

Assist with vehicle purchase specifications, vehicles deliveries and disposal of retired vehicles

Schedule new service appointments based on the nature of the issue and capacity of shop

Oversee and assign jobs to techs for repair and maintenance

Complete Repair Orders and enter data for each job into software

Purchase and maintain parts inventory

Secondary Functions:

Daily review of impounded vehicle inventory

Release vehicles to customers and insurance companies

Perform light repair work or diagnose as needed

Maintain business partnerships with customers and vendors

Other duties as assigned


Any combination of education and experience equivalent to a college degree, plus one year of fleet maintenance and/or commercial truck repair.

Knowledge, Skills and Abilities:

Maintain acceptable driving record with CDL class B license (or ability to obtain CDL with endorsements within 90 days). This individual must be able to communicate effectively and professionally with customers, employees, vendors and managers. Additionally this individual must be able to use Microsoft Office (including Word, Excel and Outlook) and possess the ability to learn our internal software. Must be able to perform math functions to complete Repair Orders.

Must be able to read system schematics and follow diagnostic steps.

Must understand that regular attendance is an essential function of the job.

Mitchell1 or similar software experience preferred but not required

Physical Demands/Work Environment:

As a normal function of the job, the employee will frequently kneel, push, grasp, pull, bend, stoop, walk for short distances, and climb entrance steps. The employee occasionally works in extreme outside weather conditions. The employee is exposed to wet and/or humid conditions, as well as cleaning solutions and other fluids, oils, vehicle fumes, dust and noise. The employee must occasionally lift and/or move parts over 50 pounds.

Benefits offered:

Paid time off

Health insurance with generous company contribution

Life and AD&D Insurance

Company-Paid Uniform Service

401k with Company Contribution

Bereavement Leave

Paid training

Bi-Weekly Direct Deposit

Ongoing Company-Sponsored Training Programs

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