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SummaryAre you looking for an opportunity to demonstrate team leadership while delivering on organizational objectives? Do you have a proven track record of achieving goals by being courageous, collaborative, and committed? As a manager in the Life Call Center, you will lead and manage a front-line and professional call center team to peak effectiveness and efficiency in order to deliver maximum results. You will provide leadership and handle corporate, divisional, or departmental projects and solutions, including people, process, budget, deliverables and strategic direction.Job DescriptionJob Duties and Responsibilities
Build and maintain a high-performing team in the Life Call Center; craft, develop, coach, reward and recognize team members
Manage work distribution, resource management and staffing levels within workgroup
Assist in and develop team goals, priorities and metrics
Monitor progress toward goals, analyze variances, take corrective action and adapt plans and priorities to address resource and operational challenges
Provide staff with ongoing mentorship and performance coaching
Resolve raised customer cases, situations and inquiries
Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations
Analyze current processes, procedures and develop new work methods to improve member and field experience, while completing work more efficiently and effectively
Participate in, represent, and/or lead departmental projects or operational improvements that improve operational unit performance
Required Job Qualifications
College degree or equivalent
Demonstrated process/people leadership. 2+ years of successful people leadership preferred
Professional credentials preferred (e.g. FLMA, ALHC, CLU)
Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork and coaching skills
Knowledge of Life products and systems desired
Experience with significantly improving processes and leading change
Eagerness to maintain an external perspective of emerging management and operations’ trends
This is a licensed position. Requires SIE, Series 6, and Series 26 within 90 days of hire
Along with working in our inclusive work environment, you would be eligible to receive the following benefits:
Health and wellness benefits
Up to 20 Days of Paid Time Off; plus, Up to 20 Hours of Volunteer Time Off
401(k) and Pension
Employee Business Resource Groups
You don’t need to be Christian to join our team. You do need the passion to guide our members to be wise with money, equipping them to live more content, confident and generous lives. Thrivent provides an Equal Employment Opportunity (EEO) without regard to race, religion, color, gender, gender identity, national origin, age, disability, marital status, citizenship status, military or veteran status, sexual orientation, sex, genetic information, or any status or condition protected by applicable local, state or federal laws. This policy applies to all employees and job applicants.Thrivent is a membership-owned diversified financial services organization that serves Christians and their families. As a mission-driven, Fortune 500 organization, it helps guide its more than 2 million members and customers to be wise with money so they can live more content, confident and generous lives. Thrivent and it's subsidiary and affiliate companies offer insurance, investments, banking and advice over the phone and online, as well as through financial professionals and independent agents nationwide. For more than a century, it has helped members make financial choices that reflect their values while providing them opportunities to make a difference by being generous with their time, talent and treasure.Thrivent fosters a diverse workforce to serve our diverse membership, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.Your hiring rights
