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Job Posting
Job Title: Service Technician (DIAGNOSTIC EXPERIENCE PREFERRED)
Department: Ken Vance Motors Honda
Hours/Week: 40 Hours
Position available: Immediately
Purpose and Objective of Position:
Provides automotive services by performing inspections, repairs, maintenance and installations efficiently and safely according to Ken Vance Motors quality and time standards.
Essential Job Functions
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines.
Creates an environment where customers are regularly apprised of the current situation.
Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
Ensures that each and every customer encounter is consistent with CSI practices.
Collects all necessary information before requesting parts (e.g., model year, etc.).
Completes service and repair assignments correctly, ensuring repairs pass quality inspections or test drives.
Road tests vehicles to ensure repairs are completed properly.
Maintains sufficient personally-owned tools; keeps tools in good working order.
Uses the utmost care in keeping customers' vehicles clean by using protective barriers when possible.
Submits all claims promptly.
Enters all claims completely in ADP.
Communicates regularly with members of other departments as part of the Hyundai dealer team.
Builds productive working relationships with fellow employees through clear communications.
Has an approachable style; fosters open communication through active listening; listens actively to understand others completely; actively listens to concerns; takes action to respond to others' needs.
Produces accurate and clearly written documentation.
Works collaboratively with internal and external customers; provides technical assistance and support to team members as needed; assists other Service Technicians when needed.
Takes initiative to help others as needed.
Persuades others to accept a point of view or obtain commitment.
Provides clear and legible record of service completed for both customer and dealership use.
Promptly notifies the Production Controller/Service Consultants of any additional repair needs or other developments that would cause a missed promise time or that create any changes to the estimate
Promptly notifies the Dispatcher/Service Consultants when repairs are complete.
Attends and participates in team meetings as requested.
Must be able to come to work promptly and regularly.
Must be able to report to work in a timely and punctual manner.
Must be able to maintain good hygiene and be well groomed.
Must be able to adhere to appropriate dress code policy for each department.
Must be able to take direction and work well with others.
Must be able to concentrate and perform accurately.
Must be able to react to change productively and handle other tasks as assigned.
Knowledge, Skills and Abilities Required
Has pride, takes personal satisfaction in providing quality workmanship.
Is an analytical thinker, wants to know how things work.
Is thorough, pays attention to detail.
Enjoys finding solutions to problems.
Has a strong work ethic; efficiently utilizes time.
Is a team player, enjoys helping others.
Maintains a neat appearance at all times.
Maintains quality standards by performing repairs to network standards.
Understands and utilizes the Diagnostic Strategy flow process.
Has an organized and systematic approach to work processes evidenced by efficiency and productivity rankings at or above network standards.
High School degree or equivalent preferred
Other certifications or licenses as required by state law
Experience preferred. Rate of pay will be commensurate with experience.
Tools required to perform repairs and services
Valid driver's license meeting insurability requirements.
Physical and Work Demands
The physical and work demands listed below are representative of the demands required to perform the primary duties and responsibilities of the job successfully. Reasonable accommodations may be provided to enable the Service Technician to perform the primary duties and responsibilities.
Physical
Moving about the dealership to complete auto service and repair
Using hand and/or power tools and equipment consistent with industry standards
Using computer to look up information
Standing for six to eight hours in a shift
Bending, stretching, lifting, reaching, and climbing
Utilizing physical and manual dexterity
Lifting up to 50 lbs.
Moving vehicles
Work
Noise
Vibration
Paint
Dust
Exhaust fumes
Other hazardous and non-hazardous materials
Extreme heat and/or cold
