What should you expect working as a Caregiver Support Staff?BASIC QUALIFICATIONSHas the ability to solicit, process, and integrate input from team members and administratorsRecognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Contributes to a positive work environment by treating others with fairness and respect  Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANAPROVIDE TIMELY AND PROFESSIONAL COMMUNICATIONS WITH CAREGIVERS AND COWORKERSGreet caregivers in a friendly and timely manner Receive incoming calls, provide available information, and route as needed Ensure caregiver information is recorded accurately and consistently Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff Assist incoming patients based on urgency of care and available staff resourcesPerform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanning PERFROM PROCESSING RELATED DUTIESProcess payments for invoices (transactions via cash, care credit, credit/debit cards, and checks)Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all salesReconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system's end-of-day reportCoordinate with the Medical Support Team to answer any caregiver questionsPROVIDE IMMEDATE SUPPORT TO ALL DEPARTMENTSUnderstand hospital logistics to maintain efficiency and reduce costs Be a resource for inventory control, to aid in loss prevention Ensure front lobby remains clean throughout shiftENGAGE PAW’S COLLABORATIVE PROCESS IN ACCORDANCE WITH CURRENT OPERATIONAL GUIDELINESIntegrate into the The Collaborative ProcessAttend regular Collaborative Meetings with members of the Collaborative & Supporting Role TeamsTrack progress through Core Training, and track issues and accomplishments as they ariseProvide feedback on guidelines, processes and policies with intent to improve efficiency and effectiveness Attend departmental or All-Staff meetings
