Are you friendly and outgoing with a passion for providing exceptional member service? Are you ready to be the welcoming face for our members? If you have a knack for making people smile and ensuring their first impression is a lasting one, we want YOU as our new Member Solutions Representative at our Holmen WI Office Location!
Member Solutions Representatives welcome the members to our office, asking questions to determine the nature of their visit to the office, assist with all types of member service transactions, assist the Teller’s as needed, and more. The Member Solutions Representatives are the "faces" of Altra and fully represent Altra’s brand to help our members live their best lives!
Member Solutions Representatives will perform miscellaneous functions including, but not limited to:
Assist members with establishing Online Banking, Mobile Banking, Bill Pay, E-Statements, and navigating the Altra website.
Assist members with questions regarding their checking and savings accounts.
Assist members with the kiosks, lobby computers, ATM, or SAM-e®
Issue new and existing debit cards
Print debit cards and gift cards
Trouble shoot debit card machine issues that may arise
Change debit card machine film
Open, maintain and close safe deposit boxes
Sort office mail
Notarize documents for members
Research and assist any problems members may have
Complete GL and member transactions
Qualified candidates are required to have a high school diploma, GED or HSED and at least six (6) months of customer service experience. A minimum of one (1) year of experience in a financial service environment is required.
This position is full time, 40-hours per week, Monday through Friday from 8:30 a.m. to 5:30 p.m., and will require to be part of the Saturday morning rotation from 7:45 a.m. to 12:15 p.m. at the Onalaska WI office, approximately once every three months.
Pay and Benefits:
Competitive starting rate of $16.50/hour
When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam
Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
Paid time off, volunteer time off, and your birthday off (paid)!
Employee-only perks and discounts
Why work at Altra?
Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University.
An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, and even a Fitbit for all employees on Day 1!
Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!
We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!
Experience
Required
At least one (1) year of experience in a financial service environment is required.
At least six (6) months of customer service experience is required.
Education
Required
High School or GED or better
