Community Health & Housing Navigator

• Finds and engages with shelter residents and recently housed former residents to assess risks, eligibility for services, and provide referral information. Communicates with clients in-person, by telephone, electronically or by mail.
• Documents in a timely and accurate manner all encounters, referrals, and follow up in the SIMS database.
• Tracks client progress towards identified outcomes with community agencies and assist in obtaining services required for risk reduction.
• Maintains knowledge of available community-based resources and programs to assist in meeting client needs.
• Meets clients at minimum, monthly for appointments.
• Assists in scheduling and accessing health and service appointments for client as needed.
• Assists in ensuring that services provided yield the expected outcomes through education, communication, collaboration, and client advocacy, while preserving confidentiality.
• Acts as a liaison between the client and care team to support and provide resources for individuals.
• Accompany clients to appointments as needed.
• Provide guidance and resources to prevent future evictions.
• Manage and coordinate group recreational activities for shelter residents and alumni.
• Assist case managers in connecting current & former residents with peer-to-peer agencies.
• Follow through on assigned quality (QA) assurance activities.
• Provides support and educational activities for clients in order to motivate and promote health knowledge, self-sufficiency, self-care and to assist individuals in developing skills related to better health. Educational activities include but are not limited to community resources, health education, social support, and daily living skills.
• Plays a consistent and active role in identifying project inefficiencies and finding collaborative solutions to the problems.
• Identify and apply appropriate role definition and skilled boundaries.
• Maintain skill and competence levels by attending department/staff meetings, Community of Practice meetings, and by participating in continuous training as required and appropriate.
• Maintain confidentiality of client-related information and maintain respectful treatment of clients.

Education: Two years of college required in a related field; bachelor’s degree preferred.

Certifications: Peer Support Specialist or Community Health Worker certifications preferred. Willingness to obtain if not already certified.

Experience: Minimum one-year working or volunteering in human services, healthcare, community outreach, health education, or related direct service.

Skills: Knowledge of local community agencies and resources, intermediate computer and phone skills, ability to communicate effectively orally and in writing, valid driver’s license, good driving record, work independently and as a member of a care team, creative problem-solving.