If you are interested in this position, please go to the following URL and fill-out our online application:
While working in our Contact Center, you'll get to help people from various parts of the country and Canada book their next family vacation at Great Wolf Lodge! Get excited with our guests as you help them choose the right suite and activities to fit their family's needs. Primarily, you are responsible for delivering exceptional service while selling our guests on booking their vacation and answering all their questions regarding their stay or potential stay at a Great Wolf Lodge.
-FREE Waterpark passes
-Discounted rates for you and your friends/family
-Brand-new, state-of-the-art office space with ping-pong table, rooftop patio, and Coke Freestyle
-Downtown location--one block off capitol square!
-Remote/work-from-home capability after 6 months
-Award and recognition programs
-and SO much more!
Sell our guests on booking their reservation at Great Wolf Resort properties
Make a conscious, ongoing effort to provide outstanding customer service to every guest
Provide a high level of service to each guest with current and accurate information in response to their questions
Apply the Great Wolf Lodge selling methodology to ensure consistency and increase closing ratio
Enter appropriate and accurate information into our reservation system, OPERA
Sell value added packages to each potential guest
Maintain contact center minimum key performance indicators
Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook
$13.00/hr. Plus competitive incentives! Get a chance every month to earn a bonus over and above your regular pay.
You're right for this job if you have:
Availability: Shifts available with start times in late morning, early afternoon and evening time
Availability to work weekends (shift options for every other weekend or every weekend)
Be comfortable using computers -- job requires using the internet and multiple programs at the same time
Be able to effectively communicate both orally and written
High school diploma or equivalent
Prior call center or customer service experience a plus
Ability to speak Spanish a plus
Flexible Scheduling available
If you are interested in this position, please go to the following URL and fill-out our online application: https://jobs.greatwolf.com/job/madison/contact-center-agent-13-hr-downtown-office-full-time/17948/8994454