Associate Customer Service Representative

Associate Customer Service Representative

12 Sep 2024
Wisconsin, Madison, 53701 Madison USA

Associate Customer Service Representative

Company :United Concordia DentalJob Description :JOB SUMMARYThis job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.ESSENTIAL RESPONSIBILITIES

Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

Meet all production, quality, and adherence standards. Attends all required training classes.

Elevate issues to next level of supervision, as appropriate.

Maintain accurate records, including timekeeping records.

Other duties as assigned or requested.

EDUCATIONRequired

High School Diploma or GED

Substitutions

None

Preferred

None

EXPERIENCERequired

6 months of Customer Service in a customer facing role

Preferred

Customer Service in a call-center environment

Customer Service in a Healthcare related call-center environment strongly preferred

LICENSES or CERTIFICATIONSRequired

None

Preferred

None

SKILLS

Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.

Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.

Ability to take direction and to navigate through multiple systems simultaneously.

Ability to maintain composure under stressful and fast-paced conditions.

Strong written and verbal communication skills

Ability to communicate complex information in a simple, customer facing way

Language (Other than English):NoneTravel Requirement:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-basedTeaches/Trains others regularlyRarelyTravels regularly from the office to various work sites or from site-to-siteDoes Not ApplyWorks primarily out-of-the office selling products/services (Sales employees)Does Not ApplyPhysical Work Site RequiredNoLifting up to 10 poundsConstantlyLifting 10 to 25 poundRarelyLifting 25 to 50 poundsRarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Pay Range Minimum:$19.01Pay Range Maximum:$23.72Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf )We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees, Contractors, and Applicants NoticeReq ID: J250481

Related jobs

  • LOCATION: Hybrid – 8 days a month in the office. (see locations posted on the requisition)

  • Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

  • Job DescriptionAssists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

  • The Senior Customer Success Associate (Senior “CSA”) - Account Manager is a member of the Account Services Department within CT’s Business Licensing (“BL”) Team. Senior CSA is responsible for managing the relationship with the client by acting as their primary point of contact within the BL Team, while also overseeing and directing the fulfillment of any BL work ordered by those clients.

  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

  • Permanent remote role. Candidate can be located anywhere in the U.S.

Job Details

Jocancy Online Job Portal by jobSearchi.