JOB REQUIREMENTS: Job ID: 21499 ASSOCIATE DIRECTOR, HR SERVICE DELIVERY
Official Title: Administrative Director POSITION SUMMARY The Associate
Director will lead the Human Resource Service Delivery teams (HR,
Payroll and Benefits) with a strong focus on exceptional customer
experience and process efficiency. This role is responsible for assuring
the alignment of customer support and service delivery with business
strategy, always keeping the needs of our universities in focus. This
position will work collaboratively with the UWSS Customer Success Team,
all the UW Universities and the Workday Enterprise Support Team to
support current operations as well as lead the effort to build and
enhance new work streams geared toward operational efficiency and
automation of administrative services. MAJOR RESPONSIBILITIES Develop
and lead a highly functioning team with a focus on operational
discipline and enhancing customer experience Lead daily operations of
the HR Service Delivery teams ensuring the necessary resources and tools
are available for efficient processing with quality customer service
Define and communicate service standards and oversee the attainment
and maintenance of those expectations Assure processes comply with
applicable regulations and policies and provide adequate internal
controls Assure an efficient training program is in place, which
includes written documentation of processes necessary to be successful
on the job Foster a culture of continuous improvement and monitor key
process improvement metrics Exercises supervisory authority, including
hiring, transferring, suspending, promoting, managing conduct and
performance, discharging, assigning, rewarding, disciplining, and/or
approving hours worked of at least 2.0 full-time equivalent (FTE)
employees WORK LOCATION The office location is in Madison, WI. An
in-office requirement is expected three days per week with the option to
work the remaining two days off-site/remote. Telecommuting agreements
are subject to change at any time. APPLICATION INSTRUCTIONS To ensure
full consideration, please submit application materials as soon as
possible. Applicant screening will begin immediately and be ongoing
through 11:59 pm, Sunday, January 12, 2025, However, applications may be
accepted until the position has been filled. 1. Go to the UWSA Applicant
Portal to submit your materials online and select the appropriate
applicant portal, either External Applicants or Internal Applicants and
click on the position title that you want to apply for. 2. To receive
full consideration, interested applicants are required to apply online
and provide: Resume (PDF Format) Cover letter addressing your experience
and education as it applies to all minimum and preferred qualifications
(PDF Format) Failing to submit the required application documents may
disqualify your application. 3. Submit your application. Questions may
be addressed to: Sarah Haen, HR Business Partner, at
sarah.haen@uwss.wisconsin.edu o For additional details and to apply,
visit the following website and search for Job ID 21499:
www.careers.wisconsin.edu OTHER EXPERIENCE AND
QUALIFICATIONS: MINIMUM QUALIFICATIONS To be considered for this
position, a candidate must have: Bachelor's degree or equivalent
experience Demonstrated experience in developing and monitoring
operational metrics and service standards A minimum of 5 years
experience in the following: Developing and supporting customer
service standards Developing and supporting operational processes in a
complex environment Supervisory experience within an operational
processing or customer support environment PREFERRED QUALIFICATIONS Well
qualified applicants will also have a substantial amount of experience
in a combination of the following: Experience within a shared service
or centralized processing unit Experience in higher education or large
complex organization E perience with HR, payroll, and/or benefits
business processes KNOWLEDGE, SKILLS AND ABILITIES Ability to work
collaboratively with others on common goals, projects, and tasks
Ability to use independent judgement and exercise discretion Strong
written and verbal communication skills Excellent organizational
skills Skilled in the use of Microsoft Office products (Word, Excel,
PowerPoint) APPLICATION INSTRUCTIONS: Apply Online:
www.careers.wisconsin.edu
