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Job DescriptionOne of Insight Global's Real Estate clients is looking for call center representatives! This team works closely with the brokerages and rental business line. They will provide support for leasing applications and general customer support. They will handle incoming calls from prospective residents, current residents & real estate agents with questions or concerns. They will be conversion focused on driving registrants through the application process, follow a specific call flow process which defines specific prospective resident touch points according to client and company policy and procedures, troubleshoot and act as technical support at times using the Dashboard and escalate issues and/or concerns to QA when necessary. They will also manage their Task List, respond to emails in a timely manner, and send follow-up emails when needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements 2 years of working experience Great communication skills Proficient with Microsoft Unlimited access to internet router Great prioritizing, time management and organizational skills Can pass a BG check Previous call center experience Previous sales experience Real estate or property management knowledge/experience Salesforce experience Bachelor degree nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
