We are seeking a Customer Support Specialist who will serve as a trusted point of contact for clients and customers. This role involves providing clear, accurate, and timely support across various communication channels, ensuring every interaction reflects the high standards of CatchVibe Voice.
The ideal candidate is organized, proactive, and dedicated to delivering exceptional service in a fast-paced environment.ResponsibilitiesDeliver professional and courteous customer support via phone, email, and internal systems.Manage inquiries, resolve concerns, and provide accurate information based on company guidelines.Maintain detailed and organized records of customer interactions.Collaborate with internal teams to ensure efficient and coordinated service delivery.Uphold CatchVibe Voice’s service standards and contribute to a positive customer experience.Identify opportunities to improve processes and enhance customer satisfaction.
