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Description
Robert Half is seeking a Desktop Support Technician who is able to convey complicated technical information to non-technical users in a simple and concise format. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. This Desktop Support Analyst role is long-term contract / temporary in nature and is located in the Madison, Wisconsin, area.
Major responsibilities
- Meet regularly and effectively with ticket submitters
- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
- Rectify computer problems, and suggest appropriate action/solutions
- Deliver computer desktop support in accordance with established policies and procedures
- Match hardware repairs with the appropriate vendors
Requirements
- Ability to write reports, business correspondence, user instructions, and procedure manuals
- Desktop support or related experience
- Expertise in Ticketing System
- Deep understanding of Zendesk
- Solid understanding of Microsoft Windows
- Microsoft SCCM experience
- Proven knowledge of Microsoft Office 365
- General familiarity with Break Fix
- Experience with customer service
- Well-founded grasp of Apple iOS
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
