Desktop support iv

Desktop support iv

18 Sep 2024
Wisconsin, Madison, 53701 Madison USA

Desktop support iv

desktop support iv.

madison , wisconsin

posted today

job detailssummary

$27.58 - $32.58 per hour

contract

bachelor degree

category computer and mathematical occupations

reference1066047

job detailsjob summary:This position reports directly to the IIT User Support Services Manager and will be working as part of the Surgery user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).location: Madison, Wisconsinjob type: Contractsalary: $27.58 - 32.58 per hourwork hours: 8am to 5pmeducation: Bachelorsresponsibilities:

Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently

Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision

Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures

Documents inquiries and responses and recommends procedural improvements to unit leadership

Required Skills:

Knowledge of computer software, operating systems, hardware and networking is required

Experience with Microsoft Active Directory is required.

Hardware and software troubleshooting skills are required Able to work in a team as well as independently

Experienced in providing professional and courteous customer service is required.

Additional Skills:

Excellent verbal and written communication skills is preferred

Three or more years relevant work experience with Windows 10/11 is preferred.

Two or more years relevant work experience with OSX is preferred.

Experience and knowledge of computer security is preferred.

qualifications:

Experience level: Experienced

Minimum 10 years of experience

Education: Bachelors

skills:

Desktop Support

OSX

troubleshootingEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

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