Job Description:Creates and maintains Government and/or Commercial member eligibility records and provides phone support.This role is a Monday - Friday schedule with remote capability. Holidays may be required.Uses analytical skills to troubleshoot and resolve complex eligibility or billing discrepancies and questions. Provides support and expertise for two or more lines of business and/or business processes. Serves as mentor and trainer for team members. Assists and provides feedback on testing of new applications or changes to existing system. Reviews query logic and updates system workflow documentation.Minimum Qualifications
Demonstrated experience working with or tracking various pieces of eligibility information, benefit information, or employee data.
Demonstrated customer service experience.
Demonstrated strong organizational skills and attention to detail; ability to resolve conflicts and problem solve.
Intermediate to advanced skills with MS Office Software including Excel spreadsheets, Word documents, and Access databases.
Intermediate knowledge of enrollment and eligibility functions.
Preferred Qualifications
Functions well in difficult situations including conflict resolution in a team environment.
Strong knowledge of Facets or eligibility systems.
Experience with Federal and State regulations which govern Select Health policies and procedures.
Intermediate to Advanced knowledge of enrollment reconciliation processes.
Physical Requirements:Interact with others requiring the emInteract with others requiring the employee to communicate information.
and -
Operate computers and other office equipment requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.Anticipated job posting close date:07/28/2024Location:SelectHealth - MurrayWork City:MurrayWork State:UtahScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$21.20 - $32.26We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
