his Help Desk Shift is a Day Shift, typically 8 hours a day anywhere between 6:00AM to 5:30PM.
Due to the COVID pandemic this position will work both in the Femrite Office and remotely on a rotating basis. Working remotely is in place temporarily to allow for social distancing while still maintaining an expected in-office staffing level required by our CIJIS Data Center accreditation. Working remotely requires the individual to have a telephone (land line preferred but cell phone is OK), windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET.
This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience or more in the IT Help/Service Desk field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A degree of independent thought, creativity and peer coaching is expected.QualificationRatingMust HaveGeneral CompetenciesAbility to be self directed