Manager Client Operations

Manager Client Operations

02 Dec 2024
Wisconsin, Madison, 53701 Madison USA

Manager Client Operations

JOB REQUIREMENTS: Epiphany Rx powered by Navitus Health Solutions

Putting People First in Pharmacy- Navitus was founded as an alternative

to traditional pharmacy benefit manager (PBM) models. We are committed

to removing cost from the drug supply chain to make medications more

affordable for the people who need them. At Navitus, our team members

work in an environment that celebrates diversity, fosters creativity and

encourages growth. We welcome new ideas and share a passion for

excellent service to our customers and each other. We are unable to

offer remote work to residents of Alaska, Hawaii, Maine, Mississippi,

New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina,

South Dakota, West Virginia, and Wyoming. The Manager of Client

Operations is a highly motivated experienced professional with at least

5 years of successful implementation, client operations, and vendor

management experience. The Manager of Client Operations will be

responsible for leading the EpiphanyRx efforts for client

implementations, vendor management, and day to day client operations.

The position is responsible for leading and guiding a team of

individuals and will be the main point of contact into the Navitus

implementation and client operations departments. The Manager of Client

Operations must have strong relationship skills to be able to work with

not only the client team members, but also with the subject matter

experts within EpiphanyRx and Navitus. Excellent communication skills

are necessary to ensure that all team members are kept well informed of

the requirements, any changes, progress status and any potential issues.

The Manager of Client Operations will additionally be responsible for

building and driving repeatable, efficient processes, and capable of

leading large cross-functional client projects as needed and driving

towards team goals. Is this you? Find out more below! How do I make an

impact on my team? Lead and guide all efforts for EpiphanyRx client

operations. Act as an intermediary between Navitus operational

departments and Epiphany client service teams to ensure alignment where

possible, and variations where necessary to serve Epiphany clients.

Ownership of escalated client issues, member issues, project issues,

etc. as identified or requested by the client. Drive issues to quick

resolution and create efficient processes going forward. Lead other

client related projects through effective project management that

require client operations, and program management services. Readiness

Assessment with internal and external parties, as well as sales

initiatives as needed. Preparing and facilitating client Kick-off

Meetings for the purposes of requirements gathering and discovery, some

travel may be required. Facilitating any impact analysis to best

determine the appropriate For full info follow application link.

Navitus Health Solutions is an Equal Opportunity Employer:

Disabled/Veterans/Male/Female/Minority/Other APPLICATION


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