Operational Improvement Manager Would you like to take ownership Executing Processes? Can you lead teams to deliver successful innovations and improvements to our business? About our Team LexisNexis Reed Tech brings clarity to innovation for businesses worldwide. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve a competitive advantage for their business. Our Reed Tech suite of SingleSource™ for Medical Devices, SingleSource™ for Drug Products, and Navigator™ for Drug Labels enables life sciences companies to create product data management strategies and meet compliance deadlines on time. We are proud to directly support and serve these innovators in their endeavors to better humankind. For more information, please visit www.reedtech.com About the Role As an Operational Improvement Manager, your purpose is to drive efficiency and productivity by identifying and implementing process enhancements. This position is a member of a team accountable for ongoing practices, process definitions, improvements, and internal escalations. The role will also take ownership of managing continuous improvements as well as taking leadership of implementing one-off improvement initiatives. The role requires a degree of flexibility and collaborative working within Technology, as well as working closely with their colleagues including both the product and Customer Success organizations.Responsibilities
Taking ownership for leading the deployment of existing and new service architectures across the Product portfolio
Leading the implementation of individual, ad-hoc initiatives and projects to deliver continuous Process Improvement activities
Partnering with Infrastructure Architecture teams and external vendors to resolve global incidents and change issues
Developing and maintaining collaborative working relationships with Commercial and Technology colleagues, stakeholders, and teams
Facilitating effective Change Management across all process improvement activities
Mentoring your team through feedback and coaching to ensure continuous improvement, the sharing of ideas, and innovation delivery
Define and oversee live products monitoring and internal escalations. Create live products monitoring and escalation procedures for all LNIP products. Define, drive implementation and compliance, monitor trends, take actions as needed. Define and implement escalation process.
Define and implement system performance monitoring.
Responsible for tools and process management including serve as admin for Azure DevOps, Confluence restructure and administration, broader integration of Sonar into existing DevOps practices as well as Aha administration.
Conditions of Employment:
You must be a U.S. citizen to qualify for this position.
You must successfully pass a background investigation and achieve Public Trust security clearance.
REMOTE POSITION
Requirements
Have excellent problem-solving experience involving leading teams in identifying, researching, and implementing successful resolutions
Have a Proven knowledge of change management principles.
Ability to identify Root Cause Analysis facilitation and management
Ability and experience with Understanding metrics. Ability to create metrics dashboard
Have experience in building, managing, and mentoring teams to deliver successful Business objectives and projects
Have experience of developing and implementing successful Change and Improvement initiatives
Advanced process improvement skills.
Have organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various sizeand complexity.
Have excellent knowledge of Service Architecture and Change Management principles
Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information and analytics for professional and business customers across industries.We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.In short, we enable our customers to make better decisions, get better results and be more productive.
