14384BRDepartment Name:HSP Meriter Wellness Center Location:Meriter Wellness Center Job Description:We are seeking a dynamic Rehab Service Coordinator to join our Cardiovascular and Pulmonary Services Wellness Center Team. At UnityPoint Health – Meriter Rehab patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through mentorship opportunities and relationship building. The Rehab Service Coordinators (RSC) facilitates the functioning of the outpatient rehab clinic in a variety of supportive functions. Daily responsibilities are divided into the following on an alternating schedule.
A role: Administrative and clerical support – scheduling patients for initial consults, preparing patient charts, reviewing therapy orders for accuracy, and monitoring spreadsheets for billing compliance needs.
B role: Front desk reception, patient registration/check-in processes. Over the counter sales and payment collection. Organizing, cleaning and prep of patient care areas, and supply ordering.
Duties and Responsibilities:
Work within the context of patient-centered care in an outpatient clinic setting.
Work collaboratively with the clinical team to support exceptional patient experience and outcomes.
Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.
Engage in staff meetings and project groups to support exceptional patient care.
Remain up to date with clinic operation changes and workflows (review meeting minutes, review email communications, etc.)
Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives within the department
Why UnityPoint Health?
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work.
Qualifications Include:
High School Diploma or equivalent
Epic Cadence scheduling
One or more years of experience in a customer service role, preferably in an outpatient medical setting.
Knowledge of general MS office systems including Outlook, Word and Excel
Ability to multitask with frequent interruptions
Exceptional attention to detail
Exceptional communication skills, both written and verbal
Knowledge of insurance – obtaining benefits, submitting authorizations, etc.
Knowledge of registration process
Knowledge of medical terminology
Auto req ID:14384BRWeekends:NoZip Code:53713Compensation:$18.32+Job Title:Rehab Service Coordinator- Wellness Center; 0.5 FTE, Day ShiftSite Address:2501 W. Beltline Highway Suite 7Work Schedule:Weekdays 7:30-4:00Hours Per Week:20Status:Benefit Eligible City:MadisonFTE:0.5
