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14238BRDepartment Name:HSP Emergency Service Location:Meriter Hospital Job Description:
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SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet\'s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian\'s instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free.
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Summary
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14425BRDepartment Name:HSP Central Scheduling Location:Meriter Business Center Job Description: The Scheduling Specialist will coordinate the scheduling, referral management, registration, prior authorization, and insurance verification processes for patients entering the UnityPoint Health – Meriter system via the Central Scheduling Department. They will identify and handle customer needs, providing exceptional customer service in a timely and efficient manner while working in a remote team environment. They will screen and update established patient information for accuracy, and schedule procedures according to procedure description. They will work closely with clinical department staff to schedule procedures based on departmental scheduling protocols. This position is fast paced and requires the ability to multi-task with attention to detail.
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14421BRDepartment Name:HSP Acute Care Therapies Location:Meriter Hospital Job Description: We are seeking a dynamic Physical Therapist to join our Inpatient Acute Care Therapy Team. At UnityPoint Health – Meriter Therapy patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program, a clinical career ladder for therapists to build upon their clinical and leadership skills, and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team also actively participates in shared governance, a leadership structure that ensures clinical decision making is a collaborative process that promotes future growth and advancement.
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A Shift Leader is a Team Member in charge of providing direct supervision and ensuring everything runs smoothly during their shift. You’ll ensure that the restaurant is a safe place for Team Members to work and customer to visit.
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JOB REQUIREMENTS: Job ID: 21499 ASSOCIATE DIRECTOR, HR SERVICE DELIVERY
Official Title: Administrative Director POSITION SUMMARY The Associate
Director will lead the Human Resource Service Delivery teams (HR,
Payroll and Benefits) with a strong focus on exceptional customer
experience and process efficiency. This role is responsible for assuring
the alignment of customer support and service delivery with business
strategy, always keeping the needs of our universities in focus. This
position will work collaboratively with the UWSS Customer Success Team,
all the UW Universities and the Workday Enterprise Support Team to
support current operations as well as lead the effort to build and
enhance new work streams geared toward operational efficiency and
automation of administrative services. MAJOR RESPONSIBILITIES Develop
and lead a highly functioning team with a focus on operational
discipline and enhancing customer experience Lead daily operations of
the HR Service Delivery teams ensuring the necessary resources and tools
are available for efficient processing with quality customer service
Define and communicate service standards and oversee the attainment
and maintenance of those expectations Assure processes comply with
applicable regulations and policies and provide adequate internal
controls Assure an efficient training program is in place, which
includes written documentation of processes necessary to be successful
on the job Foster a culture of continuous improvement and monitor key
process improvement metrics Exercises supervisory authority, including
hiring, transferring, suspending, promoting, managing conduct and
performance, discharging, assigning, rewarding, disciplining, and/or
approving hours worked of at least 2.0 full-time equivalent (FTE)
employees WORK LOCATION The office location is in Madison, WI. An
in-office requirement is expected three days per week with the option to
work the remaining two days off-site/remote. Telecommuting agreements
are subject to change at any time. APPLICATION INSTRUCTIONS To ensure
full consideration, please submit application materials as soon as
possible. Applicant screening will begin immediately and be ongoing
through 11:59 pm, Sunday, January 12, 2025, However, applications may be
accepted until the position has been filled. 1. Go to the UWSA Applicant
Portal to submit your materials online and select the appropriate
applicant portal, either External Applicants or Internal Applicants and
click on the position title that you want to apply for. 2. To receive
full consideration, interested applicants are required to apply online
and provide: Resume (PDF Format) Cover letter addressing your experience
and education as it applies to all minimum and preferred qualifications
(PDF Format) Failing to submit the required application documents may
disqualify your application. 3. Submit your application. Questions may
be addressed to: Sarah Haen, HR Business Partner, at
sarah.haen@uwss.wisconsin.edu o For additional details and to apply,
visit the following website and search for Job ID 21499:
www.careers.wisconsin.edu OTHER EXPERIENCE AND
QUALIFICATIONS: MINIMUM QUALIFICATIONS To be considered for this
position, a candidate must have: Bachelor\'s degree or equivalent
experience Demonstrated experience in developing and monitoring
operational metrics and service standards A minimum of 5 years
experience in the following: Developing and supporting customer
service standards Developing and supporting operational processes in a
complex environment Supervisory experience within an operational
processing or customer support environment PREFERRED QUALIFICATIONS Well
qualified applicants will also have a substantial amount of experience
in a combination of the following: Experience within a shared service
or centralized processing unit Experience in higher education or large
complex organization E perience with HR, payroll, and/or benefits
business processes KNOWLEDGE, SKILLS AND ABILITIES Ability to work
collaboratively with others on common goals, projects, and tasks
Ability to use independent judgement and exercise discretion Strong
written and verbal communication skills Excellent organizational
skills Skilled in the use of Microsoft Office products (Word, Excel,
PowerPoint) APPLICATION INSTRUCTIONS: Apply Online:
www.careers.wisconsin.edu
