Location:121 Moving Center Ct, Madison, Tennessee 37115 United States of America SHOP MANAGER KEY CITYPRIMARY FUNCTION: Under the direction of the Marketing Company President (MCP), profitably direct shop personnel engaged in the operation of a rental equipment repair shop, normally consisting of fifteen or more repair shop personnel who perform preventive maintenance and repair on U-Haul trucks and trailers. Be on budget through compliance with the operating standards within each Key Result Area (KRA). Direct shop personnel in the performance of major preventive maintenance and PM-5’s on the one way and rotation truck fleet. Direct repair on SRI and as required. Direct parts inventory management, including establishing minimums and maximums for accurate inventory control. Maintain ongoing educational training through the Joint Efforts in Training (JET) program and participation in the Roadman Training program for shop personnel.Perform truck and trailer repairs commensurate with the personnel capability and the facility, to include engine, transmission, drive-train and van body repairs, and manage sublet vendors for specialized work such as collision damage. Responsible for insuring U-Haul rental equipment passes as a minimum standard, a Safety Certification Inspection before being released into rental service.Responsible for all aspects of personnel administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and including termination.Note: Essential duties are not exhaustive and may be supplemented as necessary.ESSENTIAL DUTIES: Position requires previous management experience such as in a repair or manufacturingenvironment to:
Must be able to safely operate a motor vehicle.
Understand the concept of productionizing and be able to implement where necessary.
Develop specialization of labor and use qualification matrix with shop staff.
Be familiar with warranty procedures and guidelines and be goal-oriented.
Follow repair campaigns and special programs exactly; maintain quotas and/or goals.
Ensure equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical
Center for any repairs that will exceed published repair limits prior to beginning such repairs. Ensure allequipment is repaired with economy and effectiveness (E&E) and in accordance with established monthlyrepair budgets; ensure all company funds are promptly remitted to U-Haul International according toestablished policies.
Ensure quality and total serviceability of repaired products for customer satisfaction.
Must perform safety certifications to ensure quality of work completed.
Be familiar with U-Haul system financial guidelines pertaining to profit and loss concepts, profit sharing, and
related matters.
Consult with MCP and U-Haul Technical Center for guidance in interpreting company policies and programs
and for direction regarding upgrading the shop’s capabilities according to repair requirements in the areaserved.
Comply with all U-Haul programs, policies, and procedures; encourage participation of all shop personnel in
the “JET” (Joint Efforts in Training) program to enhance or upgrade mechanical skills.TOOLS/SKILLS/MENTAL REQUIREMENTS: All levels of automotive mechanical and preventive maintenance skills; managerial, timemanagement and organizational skills; interpersonal skills, ability to communicate effectively (written and verbally); ability to manage a diverseworkforce; basic computer skills.Position requires the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to useindependent judgment to accomplish results.PHYSICAL DEMANDS: The work requires physical exertion as found in a shop environment to check work performed by specialists, walkthrough service bays, etc.; lifting minimum 50 lbs assisted or unassisted.WORK ENVIRONMENT: The work involves moderate risks or discomforts which require special safety precautions, e.g., working aroundmoving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves orshields.OTHER: Participation to enhance or upgrade existing mechanical/technical skills through “JET” program (Joint Efforts in Training) is stronglyencouraged.Position requires a valid driver’s license. Must maintain a good driving record to operate motor vehicles with both types oftransmission (automatic or standard). Adhere to all local vehicular regulations while driving.Position requires the ability to maintain good housekeeping practices in the work area and comply with all safety rules and procedures.It is mandatory that all accidents and injuries be reported immediately to supervisor.Must maintain just-in-time production methods, along with total quality control at the source of the work being performed.Must read company publications such as “U-Haul News”; U-Haul Technical newsletters, and other publications provided by supervisorto understand U-Haul’s Primary Service Objective (to provide better and better product and service to more and more people at a lower andlower cost.)Must use integrity and discretion in safeguarding confidential data handled or obtained in the normal performance of duties.Perform other related duties as required or assigned including to assist in the recovery of lost or stolenU-Haul property and equipment. The person assigned to this job is subject to performing any duties relating to serving the customer. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
