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JOB REQUIREMENTS: Position Overview The Supervisor, Laboratory Service
Engineer provides leadership support to the service engineering staff
and will troubleshoot for equipment related escalated issues. This role
is primarily responsible for overseeing service engineers during their
scheduled shift and ensuring day to day activities in the laboratory
sufficiently meet the laboratory's equipment needs. The Supervisor,
Laboratory Service Engineer is expected to spend approximately 10% of
their time performing lab service maintenance and repairs in the lab.
Essential Duties Include, but are not limited to, the following: Serve
as the primary source of contact for service engineers, overseeing day
to day service engineer functionality. Conduct routine check in meetings
with each service engineer, as appropriate. Provide mentoring and
technical guidance to service engineers. Ensure ample coverage for
day-to-day workload needs; recommending approval or rejection of
requested time off. Maintain oversight for quality of mechanical work
performed and of appropriate documentation. Escalate any quality or
performance concerns of engineers to management. Provide information and
suggestions to the appropriate resource to improve company technical
documentation or processes. Work closely with the technical service team
to provide service requirements and potential operational improvements.
Assist and coordinate training methodology and training documentation in
conjunction with other engineer leads/leadership. Escalate service
concerns, as appropriate. Support instrument and automation services
leadership in the introduction and adoption of organizational
initiatives. Provide feedback on the effectiveness of training for new
employees, training methodology, and training documentation in
conjunction with other engineer leads/leadership. Ensure that assigned
support requests from cross-functional project teams or business units
are being actively addressed. Ensure that any incoming support requests
from outside of the normal channels are properly routed to ensure they
are assigned and actively addressed. Commission new laboratory equipment
such as centrifuges, liquid handling robots, and shakers. Perform
instrument installations and qualifications per service policies. Track
all service activities utilizing systems developed in accordance with
service policies and procedures. Ensure all service documentation is
complete, timely, and accurate For full info follow application
link. We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard to
age, color, creed, disability, gender identity, national origin,
protected veteran status, race, religion, sex, sexual orientation, and
any other status protected by applicable local, state or federal law.
Applicable portions of the Company's affirmative action program are
available to any applicant or employee for inspection upon request.
APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/87682CC334B24DD7
