Description We are recruiting for a Systems Administrator for our Managed Services client in Madison, Wisconsin. The Systems Administrator will act as a key point of contact for external clients, providing Level 3 Desktop support, Microsoft Server Administration, and dealing with technical escalations. Responsibilities: Serve as a primary contact for clients, handling escalated support issues and ensuring their resolution. Manage and troubleshoot the Windows Operating Systems including O365, Azure, and on-prem servers. Resolve networking issues, particularly those related to Citrix and network interactions. Oversee the creation and setup of virtual machines in data centers through VMWare. Implement cloud technologies, firewall technologies, and Active Directory to support client needs. Utilize MS Office 365 and Microsoft Azure in daily work and client support. Monitor client accounts and take appropriate action based on account status. Maintain accurate customer records and process customer applications with precision. Demonstrate advanced troubleshooting skills, acting as the last point of contact to resolve issues in the current role. Assist in the onboarding process for new clients and provide ongoing support.Requirements Minimum of 3 years of experience as a Systems Administrator in the IT Services industry Proficient in Citrix Technologies, Cloud Technologies, and Firewall Technologies Experience with Active Directory is necessary Proficiency in MS Office 365 and O 365 is required Experience with Citrix and VMware is necessary Knowledge of VMware Infrastructure is a plus Proficiency in Microsoft Azure is required Excellent problem-solving skills and attention to detail Strong verbal and written communication skills Ability to work in a team and collaborate effectively with other professionals A degree in Computer Science, IT, or a related field is preferred. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
