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BUILD A BETTER CAREER WITH MSCServing customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.Requisition ID :16639Employment Type :Full TimeJob Category :Customer SolutionsWork Location :Madison, ALBRIEF POSITION SUMMARY: The Vendor Managed Inventory (VMI) Specialist ensures customer satisfaction through solutions by providing on-site customer service support including order replenishment, product put away, Lean (6S), maintaining solutions equipment etc. This role will partner with sales and business development teams to drive incremental revenue and growth through solutions. DUTIES and RESPONSIBILITIES:
Drives MSC customer loyalty through the support and promotion of solutions.
Supports and collaborates with MSC customer solutions and sales associates through execution of CARE program.
CARE is defined as Clean, Arrange, Relationships, Exceed Expectations and includes.
Maintains 6S appearance of all solutions equipment.
Daily logging of activity in SFDC
Ensures appropriate stock levels min/max are maintained.
Unpacks, receives, puts away product at all solution points of use.
Connects with customer contact to ensure retention of solution.
Drives product expansion through spot buy and incremental solution growth.
Lead focus of 100% safety compliance for VMIS team
Repair and maintain vending solution equipment to company standards.
Recommend Opportunities for Solutions / Spot Buy Growth to Sales Associate and Sales Management while documenting this information within SFDC accordingly.
Responsible for supporting shared profitability improvement goals and objectives within assigned accounts.
Maintain knowledge of all inventory management solutions.
Establish productive, professional relationships with key personnel in assigned customers.
Maintain high customer satisfaction ratings that meet company standards.
Utilizes routing software tools to adhere to planned schedule as well as document daily activities.
Maintain daily time keeping utilizing MSC approved time management applications.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
Participation in special projects and performs additional duties as required.
INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE:
A High School Diploma or the equivalent is required.
Inventory Management or Customer Service experience preferred.
Relevant Military experience a plus.
SKILLS:
Great customer service required.
Excellent verbal and written communications skills required.
Computer literacy and proficiency in Microsoft office applications required.
Excellent time management and organizational skills required.
OTHER REQUIREMENTS:
A valid driver’s license is required.
Position requires over 80% of daily travel within assigned territory.
Occasional overnight travel will be required.
Ability to lift up to 50 lbs. required.
Ability to consistently walk, lift, bend, stretch, stand for long periods of time is required.
Must be willing to adhere to customer safety and use of Personal Protective Equipment (PPE) protocol.
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE (https://jobs.mscdirect.com/content/Acknowledgement/?locale=enUS&previewLink=true&referrerSave=false) to review.
