Full Job Description
Icki Sticki has three locations in Verona, Mt Horeb, and Madison West, we are well known for delicious coffee, fresh pastries, wonderful boba and premium ice cream, amazing customer service and a great work environment! Icki Sticki is a growing small business, which is dedicated to ensuring competitive wages and benefits to employees, and the opportunity to grow with us! Join our dynamic team and growing business!.
Why Icki Sticki?
Work/Life Balance our hours are flexible and compatible with your lifestyle. Our earliest shift ends at 11:00, and the latest shift ends at 9:00pm.
Our management team is here for you — we pride ourselves in our culture of open communication and managerial support. If you want a career in hospitality, this is an excellent opening to start!
Opportunities for growth within a booming company (three locations!) — we will spot your strengths and adjust your responsibilities and pay accordingly. We want to foster your growth alongside our own!
Dynamic work environment — no two days here are the same, each day comes with a different set of challenges and responsibilities — you will never be bored with us!
WE ARE LOOKING FOR A FULL-TIME ASSISTANT MANAGER TO JOIN OUR DYNAMIC TEAM IN Mt Horeb!
Job Summary:
The Assistant Manager assists the Store Manager in running an efficient and profitable operation of a Icki Sticki. The Assistant Manager is responsible for ensuring that the store meets company standards in staffing, product quality, visual merchandising, and operations. The Assistant Manager assists the Store Manager with the goal of providing customers with excellent, quality products and fast, friendly service. This position enforces all procedures in the absence of the store manager. The Assistant Manager also manages the training of baristas. They are expected to have significant product knowledge, provide friendly and efficient customer service, and demonstrate a commitment to the Employee Handbook by enforcing policies.
Requirements:
Delegating Tasks
One of the primary responsibilities of the Assistant Manager is to assist the manager in ensuring smooth cafe operations. The Assistant Manager is expected to delegate tasks efficiently to ensure staff complete all stocking and cleaning procedures daily. The Assistant Manager is expected to delegate tasks in a way that is fair, efficient, timely, and strength-based. Prioritization, urgency, and task management are essential skills for this role. The Assistant Manager must ensure that all employees receive an appropriate and timely break through strong time management skills.
Training New Baristas
The Assistant Manager is responsible for training new baristas, teaching all required skills, and enforcing the Standard Operating Manuel (SOP). The Assistant Manager is expected to review the SOP with all new employees, answer any questions, and collect signatures indicating receipt. The Assistant Manager is responsible for ensuring employees know what is expected of them and how to meet expectations. This role requires proficiency in: coaching, public speaking, adaptability, leadership, and patience.
Job Responsibilities:
Perform all barista job responsibilities with proficiency and professionalism
Recruit, train, and supervise café staff
Guide all team members to follow policies and procedures as recorded in the Icki Sticki SOP
Ensure employees are following opening, closing, cleaning, food safety, and sanitization procedures
Delegate tasks to team members and provides appropriate guidance using time management and prioritization skills
Coordinate training of new employees and oversee retraining processes as warranted
Oversee drink and food making to ensure that all team members prepare products according to Black Cap recipes, standard operating procedures, and food health and safety standards
Ensure that employees complete daily stocking duties
Communicate with staff and management text messages in a timely manner in and outside of your scheduled hours
Model excellent customer service and provide continued staff training to ensure outstanding standards
Resolve customer complaints regarding food quality and customer service
Suggest new menu items based on customers' preferences and feedback
Evaluate deliveries of supplies and verify correct items and quantities have been delivered and are put away in a timely and organized manner
Ensure the store has sufficient product, merchandise, supplies, and change as needed
Maintain high cleanliness standards throughout the store in the areas of store appearance, merchandise and equipment; and report technical issues to
Operations Manager
Ensure that all workspaces, food prep, and storage areas are kept clean and organized; and ensure equipment is maintained in a safe manner
Assists store managers in managing a profitable store, reviewing controllable expenses and monitoring labor costs
Assist the Store Manager in planning and executing sales promotions and maintain a positive community image
Expectations
Be able to work overtime, including weekends, evenings and special events as needed
Keep the General Manager informed of building issues and have the contact information of landlords on hand to report emergencies that arise
Enforce the policies and procedures found in Icki Sticki Employee Handbook
Respond to staff and management text messages in a timely manner in and outside of your scheduled hours
Provide expertise across Icki Sticki locations on an as needed basis
Physical Job Requirements
Must be able to lift 25 lbs up and down the stairs multiple times per day
Must be able to stand on your feet for up to 8 hours at a time
Required Skills & Experience
Must have strong skills in: delegation, leadership, teamwork, customer service, sense of urgency, prioritization, communication, cleanliness/organization, problem solving, critical thinking
Must demonstrate perseverance toward goals when confronted with significant obstacles and distractions
Must be timely and attentive to work
Must have a growth mindset and respond constructively to feedback
Must have 2 years of experience working in customer service
Black Out Dates
It is important for all employees to be available during peak holiday times. All employees will be expected to work:
Ice Cream season (May 20th-Aug20th)
December holiday season (December 26th – January 2nd)
Closed; Easter Christmas Thanksgiving
Salary Description;
$15 Hour base
$2 Hour full time bonus
$5 Hour guaranteed minimum card tips
$22 Guaranteed minimum per hour
Up to $1 per year annual raise
Job Type: Full-time
Pay: $22.00 - Plus Cash Tips
Expected hours: 40 – 45 per week
Benefits:
Employee discount
Flexible schedule
Health insurance
Paid time off
Paid training
