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Position: Housing Case Manager UW-Medicine
Hours: Full time, limited evenings/weekend work required
Benefits: 18 paid personal/vacation days annually plus paid holidays
Health, Vision and Dental Insurance
Salary: $35,360/year
Reporting: Housing case managers report directly to the Homeless Services Program Director
Description:
Housing case managers provide services and financial assistance to program participants within our UW-Medicine Program. UW-Medicine is a program designed to provide housing case management to individuals facing a wide range of housing instability. This program works with patients who receive specific healthcare services from the UW Department of Medicine and who require stable housing in order to successfully manage their healthcare needs. Program participants are referred directly to this program from the UW Department of Medicine.
Job Duties:
Provide housing case management focused on securing housing stability with program participants who are either experiencing homelessness or housing instability
Employ a housing-first strategy and philosophy when working with participants
Connect with landlords in the community in order to assist participants in finding their own housing
Create individualized housing plans and set goals with participants; have flexibility around participant needs and update plans as appropriate
Connect participants with other agencies that can provide non-housing-related services as needed
Maintain case notes of participant meetings and record all services provided to participants in the homeless management information system (HMIS)
Remain up to date on HMIS trainings
Understand and ensure compliance with detailed program regulations regarding services provided and documentation collected
Attend regular supervision, case management meetings, and relevant trainings
Receive training on other homeless services case management programs within Tenant Resource Center as assigned and maintain competency in those programs; provide services to participants from other programs as needed and fill in for other case managers when they are out of the office
Receive housing counseling training and update training as needed (at a minimum of once per year) in order to provide well-informed housing services to program participants
UW-Medicine Program Specific Responsibilities:
Provide housing case management (for up to 24 months) focused on either moving program participants from homelessness into housing or stabilizing participants who are at risk of losing their current housing; manage a caseload of up to 30 individuals
Work with participants throughout Wisconsin who are primarily located in Dane County or Rock County; travel to Rock County approximately twice a month
Meet participants where they are; meetings with participants could occur in their home, our office, outside, in the clinic of their medical provider, at other organizations/offices, or in other spaces as needed
Receive referrals directly from the UW clinic and ensure an appropriate level of service to all referrals
Provide a housing needs assessment to all referrals to ensure each participant is receiving the correct level of care
Design individualized rent subsidies to fit each participants financial needs
Use your own vehicle or a vehicle provided by Tenant Resource Center in order to transport participants to housing-related appointments
Collaborate with medical case managers to provide strong wraparound services
Requirements and Qualifications:
BSW, related degree, or 1 year of homeless services/case management experience required; applicants with MSW or related degree preferred
Applicants who do not hold educational or experimental requirements but believe they hold necessary skills from other means are encouraged to apply
Spanish language speakers strongly encouraged to apply
Ability to hold compassion and empathy for all people
Desire to provide client-centered care to all program participants
Understanding of harm-reduction practices, motivational interviewing skills, and trauma-informed care
Ability to manage affect and maintain professional boundaries
Ability to remain calm when responding to potentially life-threatening crises
Organizational and time management skills
Strong communication skills; especially skilled at taking complicated information and making it more accessible
Previous experience working within databases and ability to quickly adapt to new computer program reporting tools
