Help Desk III.
Duration: until 6/30/2025
location: Madison, WI
Top Required Skills & Years of Experience:
6 or more years of experience in the following:
Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Top Nice to Have skills:
ITIL 4 Foundation certification or similar
CompTIA A+ certification of similar
PMP certification or similar
Project details: This position will perform first level IT support with a strong emphasis on customer service and professionalism. The successful candidate must have high attention to detail and strong technical troubleshooting skills.
