This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations.  Primary responsibilities include: project management, pre-production job planning, premedia production scheduling and creative problem solving. This position seeks to enrich the customer experience with RRD through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.JOB DUTIES AND RESPONSIBILITIES:Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and  quality requirementsPerform order management activity such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectationsApply a broad knowledge of packaging printing, converting and prepress to production workflowsApply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solvingEstablish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfactionMaintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when requiredFacilitates the resolution of production-related problems in a timely manner and elevates appropriately when    necessaryCoordinate 3D rendering servicesRetrieve customer provided assets and provide asset management and/or file transfer servicesOrder photopolymer platemaking services from production resourcesGenerate customer-facing project cost estimates and billing summaries at project completionCoordinate occasional client support for RRD hosted technologies (project management, soft-proofing and digital asset management)Use ethical business practices in dealing with customers, employees, vendors, suppliers and the communityResponsible for customer retention and customer loyalty 
