Floater Front Desk Hotel Agent (Milwaukee) for 54-unit daily and extended stay hotel.
Does your list of attributes match our list of requirements?
- Experience - minimum one-year hotel front desk experience.
- Excellent personality and appearance.
- Desire to Provide Dignified Customer Service.
- Have knowledge of hotel rates, discounts, and how to handle each.
- Maintain an organized and clean front desk, lobby, and business area.
- Greet and communicate cordially with guests.
- Promptly answer the telephone using positive and clear communication. Retrieve mail, small packages & facsimiles for customers as requested.
- Field guest complaints, listen, and extend assistance to resolve issues.
- Promptly and professionally check guests in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Have a working knowledge of Front Office computer or manual system, including all daily and weekly transactions.
- Accurate and trustworthy cash handling, including receiving cash, checks & credit card information from guests for payment of hotel charges.
- Have working knowledge of cancellation procedures and relocation procedures when necessary.
- Perform other job duties as assigned.
Job Type: Part-time
Schedule: Saturday 3-10pm, Sunday 9-6pm, and fill in during week as needed.
Education: High school or equivalent
