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Job description
Full Job Description
About us: The Greater Milwaukee, WI Training and Testing Center is a part of HHD Aviation LLC. Established 15 years ago, the parent company operates the largest computerized licensure testing facilities in the mid-west. We currently have operations in several states (FL, DC, GA, IN, MA, MD, ND, OH, RI, TX, and WI) with our network growing rapidly both domestically and internationally. If you're looking for a place to start at a different type of job or experience a change of pace, check us out.
What we do: Our company provides safe, secure, comfortable, and easily accessed, ADA compliant, training and testing facilities for computer-based or pen and paper exams. We provide licensure testing for many fields, including pilots, nurse practitioners, realtors, insurance agents. Over 8,000 different types of exams. Life enhancing exams include GEDs, GRE, TOEFL, FAA Airman Testing, and more. We are a fully authorized provider of proctoring services for the following testing companies:
www.psiexams.com
www.kryterion.com
www.meazurelearning.com
www.ets.org
We also provide fingerprinting and I-9 employment verification services through the following companies:
www.fieldprint.com
Job overview: Full and part time positions are available. All part-time employees start at $13.50 an hour. Full-time applicants may start in a part-time role during training and progress to full-time as soon they are fully credentialed. The transition to full-time starts at $14.50 an hour. This is based on the employee's receipt of test proctor credentials, aptitude for the role and speed of progression. Hourly rates above these benchmarks are purely based on merit. There is a 90 day probationary period at the end of which, TCAs are reviewed for performance and merit to determine future potential and any salary changes. Any adjustments are solely based on merit and performance at the discretion of the company. Note: this is not a fixed date. It can occur prior to 90 days or deferred at the company's discretion based on performance expectations.
The Testing Center Administrator or TCA, has the awesome responsibility of facilitating a great customer experience for hundreds of clients looking to advance their careers in different fields of employment. This customer-facing role requires a super customer service attitude to help testing candidates smoothly in-process and sit for an exam. Most important is the requirement to act with confidence to help candidates feel relaxed for their time-period with us.
This position requires a normal degree of computer savviness. Read that to mean, familiarity with web browsers, Microsoft 365, scanning and digital photo taking. We have a great on-call technical support team to help in times of stray electrons. You’ll never have to learn to program with us, but you certainly will increase your computer literacy.
Hours and days we operate:
Monday through Saturday (7:30 am to 8:00 pm)
Sunday (8:30 am to 3:00 pm)
We are hiring for the following shifts only:
Full-time Monday through Friday (7:30 am to 4:00 pm)
Part-time Sunday (8:30 am to 3:00 pm)
Here's the kicker: Hours of operation vary from testing center to testing center, but the work hours are extremely flexible. Whether you’re a college student or semi-retired, if you can fit your schedule into our testing sessions, we’ll work with you. We’re closed on most federal holidays (and a few additional days as well). Typically, we’re open Sunday through Saturday to help working Americans with a flexible schedule to test.
Is it hard work? Once candidates are checked in and seated for their exams, the TCA is busy for a few minutes preparing for the next session of candidates. In between sessions, when all duties are completed, TCAs are required to monitor the test takers. We have state-of-the art CCTV systems to monitor candidates which provides for rules compliance and an easy-going work environment.
What are the responsibilities?
Compliance with testing vendor, federal and state licensure rules, policies, and procedures
Continuity of operation, which means showing up to support customers who are trying to sustain or improve their careers (and have paid significant fees to do so)
Verify identification methods with conviction and authority
Electronically (and sometimes paper) check-in of candidates with digital photos, fingerprinting and scanning of pre-requisite documents
Accept the awesome charge of processing I-9 employment authorizations and fingerprinting for federal and state background checks
Monitor candidates for rules compliance while they are testing
Expedite their check-out processes
Handle candidate concerns with courtesy, expediency, and expertise
Maintain a secure and safe facility for the candidates, fellow TCAs and proprietary equipment
Participate in vendor mandated recurrency training on a semi-annual basis
Have fun
Physical requirements:
Be able to lift up to 40 pounds (a case of printer paper is our heaviest item)
Drug and substance abuse free regardless of local or state laws is a must
NOTE: All TCAs are subjected to a federal background check since we administer federal exams
The testing centers are tobacco free and non-users are highly preferred due to the close proximity TCAs are with candidates and environmental reasons. All of our campuses are drug and smoke free
TCAs may have to sit for extended periods of time during candidate check-in windows
Perform periodic and random walk-throughs of testing areas are required
Education requirements:
High School Diploma or equivalent
Experience:
At least a year in a customer facing role
New work-force entrants should not be reluctant to apply. Do not hesitate to apply if you want to gain experience working with people
Skills:
Basic computer skills to include:
Internet web browser familiarity
A decent amount of experience with Microsoft 365 (Office Suite)
Scanning and printing documents
Can work with a computer mouse and typing skills somewhat better than just hen-pecking a keyboard
Ability to interpret TCA exam instructions
Commitment to compliance, continuity of operation and continued job training
A commitment to act with total professionalism during your interaction with candidates
What else?
We’re growing, lots of cool opportunities in the works. Join us to find out
Base hourly salaries are reviewed after 90 days of employment
Bonuses based on additional duties performed
Great place to network, some of our best TCAs were candidates. Some of our TCAs expanded their personal work portfolio through contacts made at work
When you’re looking to grow your career by stuffing your resume with great work experiences, this will be one of them. Your future employer will look at you as someone who was federally background checked, federally, state and corporate credentialed to proctor exams, I-9 employment verifications and fingerprinting. Your next company will have a fully vetted employee that honed their skills at our workplace. That is of course, if you’re cool with us. We hope you are! Apply and find out
Job Types: Full-time, Part-time
Pay: From $13.50 per hour (Part Time) $14.50 (Full Time)
Expected hours: 20 – 40 per week
Application Question(s):
Can you pass a state and federal background check with no convictions?
Are you seeking any other job that you might take during this time period if we offer you a position with us?
This position requires a high degree of reliability and effective two-way communication. Displacing test takers due to employee call-outs or no-shows is not acceptable. This position requires a high degree of reliability on your part as an employee. Are you willing to commit to your scheduled shifts barring any unforeseen circumstances other than bonafide emergencies and illnesses?
License/Certification:
Driver's License or State issued Identification (Required)
Shift availability:
Day Shift (Required)
Night Shift (Preferred)
Work Location: In person
Here is a view of the TCA experience. Click on the link to view:
https://psi.wistia.com/medias/3321yp1ic8
Job Types: Full-time, Part-time
Pay: From $13.50 per hour
Expected hours: 20 – 40 per week
Benefits:
On-the-job training
Paid training
Schedule:
12 hour shift
4 hour shift
8 hour shift
Day shift
Evenings as needed
Evening shift
Monday to Friday
Morning shift
Night shift
On call
Overtime
Rotating weekends
Weekends as needed
Weekends only
Work setting:
In-person
Office
Shift availability:
Day Shift (Required)
Night Shift (Preferred)
Ability to Commute:
Job Types: Full-time, Part-time
Pay: $13.50 - $14.50 per hour
Expected hours: 20 – 40 per week
Benefits:
On-the-job training
Paid training
Schedule:
12 hour shift
4 hour shift
8 hour shift
Day shift
Evenings as needed
Evening shift
Every weekend
Monday to Friday
Morning shift
Night shift
On call
Overtime
Rotating weekends
Weekends as needed
Weekends only
Application Question(s):
Are you able to pass a state and federal (FBI) background check with no misdemeanor or felony convictions?
Experience:
Customer service: 1 year (Required)
Shift availability:
Day Shift (Required)
Night Shift (Preferred)
Ability to Commute:
N14W24200 Tower Pl, Suite 200
Waukesha, WI 53188
Work Location: In person
