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Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS product usageProvide on-site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS efficiency and usageLead installations and establish functionality at new and existing customer sitesEducate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and servicesUtilize engineering expertise to contribute to the quality improvement process by recommending product modificationsAct as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.Regularly strategize with the Account Manager in your region, evaluating customer situations, open sales projects, and identifying and referring sales Resolve product issues through detailed analysis and utilization of engineering expertiseKeep abreast of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysisAttend IGS Continuing Education annually and maintain annual productPromote IGS products and services to surgeons at trade showsMaximize customer satisfactionReport and document complaints per Complaint Handling SOPPerform other duties and responsibilities as required
