customer service representative.
milwaukee , wisconsin
posted today
job detailssummary
$47,000 - $50,000 per year
permanent
high school
category office and administrative support occupations
referenceAB4611030
job detailsRandstad is hiring a highly motivated and customer-focused individual to join a warehouse team in Milwaukee, WI as a Customer Service Representative. In this role, you will be the first point of contact for customers, providing assistance, solving problems, and ensuring a positive customer experience.salary: $47,000 - $50,000 per yearshift: Firstwork hours: 8:30 AM - 5 PMeducation: High SchoolResponsibilities
Receives a high volume of incoming telephone calls, emails and faxes from dealers.
Generates quotations, enters orders and provides frontline support to customers by managing requests from initial inquiry to completion to ensure complete customer satisfaction.
Researches and identifies the parts needed by locating drawings, manuals, part numbers, consulting with Technical Support Advisors or Engineering as needed
Resolve product or service problems by clarifying the customer issue, determining the cause of the problem, explaining the best resolution to solve the problem, expediting the correction and following through to ensure resolution.
Build sustainable relationships of trust through open and interactive communication with customers and internal colleagues by working collaboratively with Service Manager, team members and across departments to resolve issues and deliver an exceptional customer experience.
Maintain a working knowledge of procedures, processes, products and pricing strategies to ensure adherence to these policies and procedures
Assists with accounts receivable collections when needed
The essential functions of this role include:
working in a smoke free environment
Skills
problem-solving skills
communication skills
Microsoft Office Suite
Customer Service
ERP
Basic Computer Skills
Telephone Etiquette
read manuals and drawings
multi tasking skill
Time Management
basic math skills
Office Support
Invoices
Order Managment
Customer support
accounts receivable
Qualifications
Years of experience: 3 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.CHcher hill
+1 414 257 1731 (tel:+1 414 257 1731)
cher.hill@randstadusa.com
