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Rising is looking for our next Partner & Provider Support Representative (Working title: Customer Service Representative)! In this position, you will help Rising create ecstatic customers by providing professional, world-class service in response to inquiries and issues relating to medical bill review. Basically, we are helping to cut excess costs, fraud, and waste while making healthcare more affordable for the patients that need it the most. Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare.Sound interesting? Want to learn more? Take a few minutes to apply, and let's talk!What exactly does a Partner & Provider Support Representative do? In this job, you will:Communicate with medical providers primarily via telephone and email to obtain needed information and resolve bill-specific issues
Provide world-class customer service by responding to and answering questions quickly and professionally
Demonstrate an intimate knowledge of clients’ needs, empathy for customers’ situations, and knowledge of appropriate language
Serve as a role model to internal, client, partner, and vendor representatives by following guidelines to ensure stellar service is provided with each call
RequirementsAm I the right fit for this job?Optimistic, energetic, and possessing a positive attitude are a few words that others might use to describe you
You are patient and genuinely enjoy working with people. You see every customer interaction as a chance to "wow" someone or brighten their day, whether it is a customer or a member of the team
You have a natural inclination to dig into a situation, leaving no stone unturned in order to solve a problem
You have a "thick skin," practicing empathy and utilizing your superior listening skills while not taking criticism personally
Strongly detail-oriented- you are meticulous and pay close attention to information that others may miss
Ability to work 40 hours per week, Monday-Friday 8:30AM-5:00PM (Hours may change slightly based on business needs)
BenefitsCompetitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more.
Beer, soft drinks, and food on Friday afternoons
A relaxed, yet upbeat, work environment, with a jeans professional dress code
Unlimited Coffee!
Optional hybrid schedule after 90 days of training, with expectation to work 1 day a week in office.
