Job Description:The Customer Service Representative (Supply Chain Operations) will support end to end provisioning within Supply Chain Management. They will work cross functionally in the following areas: Building processing orders, dispatching Techs and/or parts, Triage and quota management.This individual will support the spare parts planning function of a major client’s warranty exchange program and does this through professional communications, both to and from customers and our clients. As a result of customer contact, the Supply Chain Operations Associate updates the company database with all appropriate information. They will support all quality assurance efforts and program criteria.Other responsibilities include:
Perform outbound or inbound customer and or client communications.
Advise customers on behalf of organizational clients technology.
Interact with customers via various methods of communication.
Utilize clients third parties to provide the entitled service.
Resolve customer complaints and escalations.
Inform the client about the development of their requests.
Execute all necessary actions and closes requests with the consent of the client.
Update applicable Program Database s accurately.
Handle all return material authorization requests in support of customers that requirereplacement repair of client s products.
Analyze validity of service request reported and advise customer of action according toprocess.
Provides service quotation for non contracted services.
Manages all calls according to the service level, assuring key timeframes are met.
Responsible for Tier 2 customer escalations.
Assist client by partnering with both internal external stakeholders in various departments to ensure efficient service delivery.
Follows Quality Assurance and compliant protocol as required of the client.
Job Requirement: Ability to work occasional weekends days.Basic Qualifications
Minimum 1 year of previous customer service experience within a Contact Center
Preferred Qualifications:
Previous experience in supply chain management
Professional Skills Requirements:
Attention to detail and accuracy
Strong written, verbal and interpersonal communication skills
Familiarity with or an ability to understand and utilize a database and Microsoft Officeprograms
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Hourly Salary RangeCalifornia $19.33 to $31.15Colorado $19.33 to $26.88District of Columbia $20.58 to $28.65New York $17.88 to $31.15Maryland $17.88 to $24.90Washington $20.58 to $28.65What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
