ESSENTIAL FUNCTIONS
Provides clinical support by managing all relevant Stryker Communications equipment across multiple facilities within a health system.
Provides OR Support for Studio 3 and DataMediatOR.
Coordinates and assists IT and OR management for future Studio 3 and DataMediatOR implementation and go-live.
Communicate and implement training/education plans with existing customers.
Assist with opening and closing of troubleshooting tickets.
Act as a liaison for other end users, IT and Stryker.
Attend weekly calls and assist the project managers, sales representatives, and other associated business units.
Anticipates related device and support needs of the hospital facility.
Is responsible for trouble-shooting and maintaining Stryker equipment and related devices.
Works with surgeons, O.R. personnel, biomedical, IT and all other related personnel.
Provide physicians and OR personnel with education on new and current products.
Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account.
Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
The ability to provide on-call services, as required, by the medical facility within designated territory.
Adheres to all Stryker and medical facility policies, standards and procedures.
QUALIFICATIONS
Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Basic computer skills including Microsoft Office, strong verbaland written communication, interpersonal, and organizational skills are essential.
Excellent time management skills with ability to use independent judgment and critical thinking effectively.
Must be able to explain and generate detailed guidelines and procedures.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Must have basic knowledge of video signal forms, ex. DVI, SVID, SDI, VGA, Fiber, etc.
Excellent analytical skills.
Excellent interpersonal skills.
Excellent equipment problem-solving skills.
Overnight travel required: 10%
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
