Description We are inviting applications for the position of Help Desk Analyst II, based in Milwaukee, Wisconsin. This role lies in the intersection of IT, customer service, and problem-solving. The chosen candidate will be involved in managing user support requests, maintaining hardware and software inventory, and contributing to the effective use of our technology resources. Responsibilities: Handle, diagnose, and resolve user support requests, using corporate resources and tools. Keep a detailed record of issues and requests through our corporate reporting/ticketing system, from initiation to resolution. Analyze and identify the root causes of recurring incidents, and propose long-term solutions. Stay informed about the overall network and system availability. Assess end user requirements and provide suggestions for the most efficient use of technology. Collaborate with team members to recommend technological changes based on user and organizational needs. Ensure compliance with cyber safety protocols and report any potentially risky conditions or behaviors. Assist in implementing automated tasks to reduce manual installation, configuration, and maintenance needs. Maintain an up-to-date inventory of all technology hardware equipment and software. Install software, computer systems, and peripheral equipment according to organizational and cyber safety practices. Maintain a high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training. Assist with software and hardware testing to evaluate ease of use and whether they meet user needs. Review, revise, and create technical and user documentation, processes, and procedures. Prepare written and electronic reports, correspondence, and other documents as needed. Maintain confidentiality of network users, data, lists, rights, and permissions. Attend meetings, conferences, and other workshops as assigned, and perform other related duties as assigned. Requirements Demonstrated proficiency in Android Development Experience with Cisco Technologies Familiarity with Citrix Technologies Ability to troubleshoot and maintain Mac Computers Proficient in Suite Experience with Active Directory Knowledge of Apple Devices and their operations Understanding of Computer Hardware Experience in Configuration Management Capable of managing and coordinating Deployments Proficient in Azure Active Directory Experience with Windows 10 Familiarity with Windows 11 Experience with Intune system management Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
